Business Change Advisor - Carelon Payment Integrity

Elevance Health (Anthem); Indianapolis (IN); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Elevance Health is seeking a Business Change Advisor for Carelon Payment Integrity. The role focuses on building and supporting the change network, delivering executive-ready materials, and driving payment integrity improvements across regions.

Ideal candidates will have BA/BS and experience with PI or healthcare operations, strong data-entry accuracy, and proficiency in Excel, SharePoint, and Tableau. Hybrid work arrangement with on-site collaboration 1–2 days weekly.

Qualifications

• BA/BS degree and 2 years related experience or equivalent.
• Experience supporting Payment Integrity, Claims, or Healthcare Operations.
• Strong data entry accuracy and documentation management.
• Ability to interpret Payment Integrity metrics and trends.

Responsibilities

• Support PI-related process enhancements and change initiatives.
• Provide data entry and documentation support for PI execution roles.
• Communicate PI updates via newsletters, dashboards, and presentations.
• Promote PI function benefits regionally and across the company.
• Collaborate with cross-functional teams such as Claims, SIU, Clinical Review, and Operations.

Skills

PowerPoint

Data visualization

Excel

Cross-functional collab

Documentation

Stakeholder comms

Executive storytelling

Education

BA/BS degree

Tools

Excel

SharePoint

Tableau

Job description

Business Change Advisor - Carelon Payment Integrity

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

About Carelon

Carelon , a proud member of the Elevance Health family of companies, is a healthcare services organization that takes a whole-health approach to making care more integrated, personalized, and affordable. We put people at the center-connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together.

Among us are care providers, engineers, data scientists, and other dedicated professionals determined to recover, eliminate and prevent unnecessary medical-expense spending.

How you will make an impact

• Helps build and support the company's change network and PI-related process enhancements.
• Provides data entry and documentation support for Payment Integrity execution roles to assist business units in implementing and tracking key activities. Communicates information from a variety of sources through newsletters, dashboards, and presentations, including claims accuracy insights and PI program updates.
• Promotes benefits of function within region as well as throughout the company, particularly efforts that contribute to improving payment accuracy and reducing errors.
• Helps build and support the company's change network.
• Communicates information from a variety of sources through newsletters, dashboards and presentations.
• Promotes benefits of function within region as well as throughout the company.

Minimum Requirements

• Requires a BA/BS and minimum of 2 years related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• Expertise in preparing executive-facing PowerPoint presentations, synthesizing complex information into clear visuals, and supporting leadership decision-making through polished presentation materials.
• Experience supporting Payment Integrity, Claims, or Healthcare Operations functions.
• Strong data entry accuracy, documentation management, and ability to track PI execution activities.
• Familiarity with claims processing, overpayment identification, audit workflows, or financial accuracy processes.
• Ability to interpret and communicate Payment Integrity metrics, trends, and operational updates.
• Proficiency with reporting or workflow tools (e.g., Excel, SharePoint, Tableau, or internal PI platforms).
• Strong attention to detail with the ability to manage multiple data sources, queues, or workstreams.
• Experience collaborating with cross-functional teams such as Claims, SIU, Clinical Review, and Operations.
• Demonstrated ability to support process improvements, change initiatives, and performance optimization efforts.

Job Level

Non-Management Exempt

Workshift

1st Shift (United States of America)

Job Family

BSP > Business Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range o