Business Change Manager Sr

Elevance Health (Anthem); New York, Miami (NY, FL); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Elevance Health in the United States is seeking a Senior Business Change Manager to lead cross-functional change initiatives within the health plan domain. The role emphasizes strategic project leadership, process redesign, and data-driven reporting to support enterprise goals.

Candidates will bring healthcare industry experience, Medicare knowledge, and a proactive, detail-oriented mindset to deliver impactful results while coordinating stakeholders and managing budget considerations.

Qualifications

• Requires a BA/BS in a related field with 8+ years of process improvement or project experience.
• Experience identifying and implementing varied projects to meet business goals.
• Strong ability to manage competing priorities and deliver high-quality work.

Responsibilities

• Identifies potential issues, project change, and scope for initiatives.
• Leads efforts to identify best practices and streamline processes.
• Identifies impacted parties, partners, and resources required.
• Develops processes and systems that support business needs.
• Designs methods for integrating function and process.
• Conducts cost/benefit analyses and builds support for change.

Skills

Process improvement

Project leadership

Budgeting

Stakeholder management

Reporting & analytics

Education

BA/BS in related field

Job description

Business Change Manager Sr

Location: Hybrid1: This role requires associates be in the office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Business Change Manager Sr is responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.

How you will make an impact:

• Identifies potential issues, project change, and scope.
• Leads efforts to identify best practices.
• Identifies impacted parties, business partners, and resources required.
• Develops and designs processes and systems that support business needs.
• Designs methods for integrating function and process.
• Conducts cost/benefit analyses.
• Builds support for business change throughout the business unit.

Minimum Requirements:

• Requires a BA/BS in a related field and minimum of 8 years process improvement, business change or project related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign strongly preferred.
• Demonstrated ability to manage competing priorities and consistently deliver high-quality work within established deadlines.
• Advanced reporting and analytical capabilities, including experience developing reports from inception and translating complex business requests and data needs into clear, concise, and actionable reporting.
• Demonstrated ability to identify opportunities to streamline, automate, and enhance reporting processes, with a focus on efficiency, scalability, and continuous improvement.
• Experience independently leading small- to mid-sized account management or business initiatives from planning through implementation, including coordination of stakeholders, deliverables, timelines, and outcomes.
• Strong sense of ownership and accountability, with a proactive and dependable approach to identifying needs, resolving issues, and driving work to completion.
• Exceptional attention to detail with a demonstrated commitment to accuracy, quality, and consistency in deliverables.
• Strong technology aptitude and adaptability, including the ability to quickly learn and adopt new tools and incorporate technology into existing workflows to improve efficiency, reporting capabilities, and business outcomes.
• Healthcare industry experience, preferably within a health plan and/or Pharmacy Benefit Manager (PBM) environment.
• Medicare experience, including knowledge of the Medicare line of business, its evolving business and regulatory landscape, and the ability to incorporate relevant Medicare considerations into reporting and business analysis.
• Ability to combine strong reporting and analytical skills with project leadership, process improvement, technology adoption, and healthcare industry knowledge to support business objectives.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level: Non-Management Exempt

Workshift:

Job Family: BSP > Business Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time