Business Center Assistant Manager

PNC Investments; Great Falls Crossing (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in the financial sector seeks a Business Center Assistant Manager to oversee branch operations in Reston, Virginia. The role involves managing a team, ensuring compliance, and enhancing customer experience while driving revenue growth. Candidates should possess strong banking skills and a proactive approach to client management.

Benefits

Health coverage

Life insurance

Disability protection

401(k) with match

Pension

Stock purchase plans

Paid time off

Qualifications

• 3+ years of related experience in banking or customer service.
• Skills in managing multiple priorities and sales management.
• Competent in effective communication and digital awareness.

Responsibilities

• Accountable for operational soundness and compliance of the branch.
• Builds and develops a high-performing team.
• Drives revenue and loyalty through client interactions.

Skills

Accountability

Client Counseling

Customer Experience

Decision-Making

People Management

Proactive Approach

Results Orientation

Education

Degree preferred

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Center Assistant Manager within PNC's Retail Bank organization, you will be based in Reston, Virginia.

Job Description

1. Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, onboarding, coaching, and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni-channel environment. Drives revenue and loyalty through proactive interactions with clients.
2. Influences a range of eco-system partners in an omni-channel environment. Manages, coaches, and executes a proactive client experience within an omni-channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
3. Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
4. Drives the employee engagement experience. Responsible for acquiring and retaining talent through training, coaching, and development of employees with a focus on bank protocol, operational processes, policies, and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
5. Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security, and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision-making to identify and mitigate potential risk. Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures.

Expectations of PNC Employees and Managers

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Managerial Expectations

• Include Intentionally: Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values: Role models our values with transparency and courage.
• Enable Change: Takes action to drive change and innovation that will transform our business.
• Achieve Results: Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best: Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities. Skills include accountability, banking, client counseling, customer experience, loyalty, decision-making, people management, proactive approach, and results orientation. Competencies include branch banking services, decision making, digital awareness, effective communication, managing multiple priorities, sales management, and selling. Typically requires 3+ years of related experience; a degree is not mandatory but preferred.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, paid time off, and more. For details, visit Your PNC Total Rewards.

Additional Information

If accommodations are needed during the application process, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive workplace and equal opportunity employment.