Business Banking Operations & Compliance Specialist

Jobtailor; California (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor seeks a seasoned professional to support Business Services in the United States. You will independently process complex membership and lending requests, ensure regulatory compliance, and drive process improvements across workflows, policies, and training.

You’ll lead QA and risk mitigation for business accounts and lending applications, analyze operational data, prepare reports, and partner with cross-functional teams to implement changes and achieve sales goals.

Qualifications

• High School or GED is required.
• 4–6 years of experience in a financial services position.
• Ability to work independently and with senior management.
• Knowledge of complex business entity structures including multi-level ownership.
• Working knowledge of Credit Union compliance and regulations.
• Proficient in Microsoft Office; ability to prepare clear reports and data summaries.
• Bachelor’s Degree a plus.

Responsibilities

• Process complex business membership requests for business accounts and lending issues; identify root causes and resolve promptly.
• Lead quality assurance and risk mitigation initiatives for business accounts and lending applications.
• Research business-related compliance rules, regulations, and laws and inform the Manager of necessary changes and deadlines.
• Collaborate with internal teams and stakeholders to improve workflows, products, services, system updates, and technology integrations.
• Test new and existing business account and business lending processes and provide recommendations.
• Draft, review, and update policies, procedures, job aids, and matrices.
• Analyze reports, production data, and operational statistics to identify improvement opportunities.
• Administer the sales incentive program, including data entry, calculations, reporting, and data hygiene.
• Provide management with reports, charts, statistics, business intelligence, and written summaries.
• Support development and implementation of sales goals.
• Provide operational communications and training to Business Services Sales team members and frontline partners.
• Review and grant appropriate account-opening and servicing exceptions in accordance with policy, procedures, regulations, and risk mitigation standards.
• Perform other duties as assigned

Skills

Business Account Management

Lending Services Expertise

Compliance Knowledge

Data Analysis

Microsoft Office Proficiency

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Jobtailor seeks a seasoned professional to support Business Services in the United States. You will independently process complex membership and lending requests, ensure regulatory compliance, and drive process improvements across workflows, policies, and training.

You’ll lead QA and risk mitigation for business accounts and lending applications, analyze operational data, prepare reports, and partner with cross-functional teams to implement changes and achieve sales goals.