Business Banker

Sunwest Bank; Flagstaff (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Sunwest Bank in Flagstaff, AZ is seeking a customer-focused teller to process routine transactions accurately and courteously while addressing client questions and building relationships. You will identify needs, refer appropriate banking solutions, and support branch goals through compliant, efficient service.

Responsibilities include handling deposits, withdrawals, transfers, payments, cash drawer management, and accurate record-keeping, with opportunities to develop deeper client

Qualifications

• Two years of experience in cash handling and customer service or one year of experience as a teller at another financial institution
• Familiarity with Windows-based personal computers
• Proficient with Microsoft Office Suites (Outlook, Word, Excel)
• Effective time management skills with ability to prioritize
• Ability to relate well to all kinds of people with focus on the client
• Action-oriented contributor with a high energy level to serve client and branch needs
• Actively seeks opportunities to grow in position and career

Responsibilities

• Provides a consistently high level of service to create an exceptional client experience that exceeds expectations.
• Builds strong relationships and becomes a trusted advisor to clients to enhance loyalty and gain wallet share.
• Engages clients through a consultative approach to uncover opportunities to use bank solutions to serve clients and prospects needs
• Identifies opportunities to refer products and services to new and existing clients to meet quarterly sales goals
• Exercises due diligence within assigned authority limits while processing deposits, withdrawals, transfers, payments, and account maintenance activities with efficiency and accuracy
• Maintains cash drawer within the assigned cash limits and accurately balances daily work at the end of each day
• Processes daily mail, night drop, and ATM transactions in dual custody as assigned, and balances ATM when applicable
• Utilizes the Transaction Management Systems (TMS)
• Encodes and scans branch transactions
• Processes incoming and outgoing cash shipments in dual custody
• Places holds on transactions as determined by Bank policies, procedures, and Reg CC
• Executes account stop payments as determined by Bank procedures
• Issues negotiable instruments in accordance with the Bank Secrecy Act
• Prepares Currency Transaction Reports and Suspicious Activity Concern Reports
• Performs duties associated with opening personal and basic business type of new accounts and maintenance of existing accounts, including check orders, debit card orders, address changes, and updated or superseded signature cards
• Understands and complies with Bank policies, procedures and regulations governing job responsibilities

Skills

Cash handling

Customer service

Teller experience

Windows PCs

Microsoft Office Suite

Time management

People skills

Sales mindset

Tools

Microsoft Office Suite

Windows Operating System

Job description

SUMMARY
This position is responsible for completing all types of new and existing client transactions in an accurate, courteous and efficient manner. The incumbent knowledgeably addresses client questions and concerns while providing an exceptional client experience. Responsible for identifying opportunities to deepen relationships by asking needs-based questions and acting as a trusted advisor during client interactions. Through these interactions the incumbent will make referrals to the appropriate individuals responsible for assisting the client with additional products and services.

Based on the needs of the individual branch the expectation is that approximately 25% of normal working time be allocated towards outbound sales activities and deepening current

client relationships to include: calling on prospect and client lead lists, setting and attending face to face meetings and building brand awareness within the surrounding markets by networking within the community

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides a consistently high level of service to create an exceptional client experience that exceeds expectations.
• Builds strong relationships and becomes a trusted advisor to clients to enhance loyalty and gain wallet share.
• Engages clients through a consultative approach to uncover opportunities to use bank solutions to serve clients and prospects needs
• Identifies opportunities to refer products and services to new and existing clients to meet quarterly sales goals
• Exercises due diligence within assigned authority limits while processing deposits, withdrawals, transfers, payments, and account maintenance activities with efficiency and accuracy
• Maintains cash drawer within the assigned cash limits and accurately balances daily work at the end of each day
• Processes daily mail, night drop, and ATM transactions in dual custody as assigned, and balances ATM when applicable
• Utilizes the Transaction Management Systems (TMS)
• Encodes and scans branch transactions
• Processes incoming and outgoing cash shipments in dual custody
• Places holds on transactions as determined by Bank policies, procedures, and Reg CC
• Executes account stop payments as determined by Bank procedures
• Issues negotiable instruments in accordance with the Bank Secrecy Act
• Prepares Currency Transaction Reports and Suspicious Activity Concern Reports
• Performs duties associated with opening personal and basic business type of new accounts and maintenance of existing accounts, including check orders, debit card orders, address changes, and updated or superseded signature cards
• Understands and complies with Bank policies, procedures and regulations governing job responsibilities

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management
• Demonstrates high level of quality work, attendance, and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state, and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
• Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

MINIMUM QUALIFICATIONS

• Two years of experience in cash handling and customer service or one year of experience as a teller at another financial institution
• Familiarity with Windows-based personal computers
• Proficient with Microsoft Office Suites (Outlook, Word, Excel)
• Effective time management skills with ability to prioritize
• Ability to relate well to all kinds of people with focus on the client
• Action-oriented contributor with a high energy level to serve client and branch needs
• Actively seeks opportunities to grow in position and career

PHYSICAL DEMANDS

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift
• Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak in order to communicate with employees and other customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity, no lifting, limited walking

Moderate: Mostly standing, walking, bending, frequent lifting

Light: Office work, some lifting, bending, stooping or kneeling, walking

Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its affirm

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.