Business Banking Associate: Frontline Client & Loan Operations

Minnwest Corporation; Saint Cloud (MN); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Paid holidays

Paid vacation

Disability insurance

Tuition reimbursement

Employee assistance program

Job summary

Minnwest Bank in St. Cloud, MN is seeking a full-time Intermediate Business Banking Associate to provide professional customer service and support loan processing. You will act as the face of the bank, ensuring a rapid response, accurate documentation, and a positive customer experience.

You will coordinate with Loan Operations and Analysts, assist other BBAs, and help cross-sell bank products while maintaining professional communication and organization in daily duties.

Qualifications

• High school diploma or equivalent required.
• 6 months of customer service experience preferred.
• Ability to communicate clearly with customers and coworkers.

Responsibilities

• Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process.
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response and an error-free process.
• Cross-sell bank products and services.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Education

High School diploma or equivalent

Tools

None

Job description

Minnwest Bank in St. Cloud, MN is seeking a full-time Intermediate Business Banking Associate to provide professional customer service and support loan processing. You will act as the face of the bank, ensuring a rapid response, accurate documentation, and a positive customer experience.

You will coordinate with Loan Operations and Analysts, assist other BBAs, and help cross-sell bank products while maintaining professional communication and organization in daily duties.