Advanced Business Banking Associate

Minnwest Bank; Luverne (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

401(k) with Employer Match

Job summary

Minnwest Bank is seeking an Advanced Business Banking Associate to deliver a knockout customer experience on the front line. You will liaise with bankers, analysts, and operations to move loans smoothly and professionally.

You will gather loan details, guide customers through processes, and act as the voice of the customer for service improvements while staying optimistic and solution-focused in a fast-paced environment.

Qualifications

• High school diploma is required.
• 2 years of customer service experience in a banking environment.
• 2 years of loan operations, processing, or department experience.
• Attention to detail and accuracy.
• Anticipating customer needs with follow-through.
• Problem solving, critical thinking, and conflict resolution.
• Adaptability, flexibility and openness to feedback.
• Teamwork and Microsoft Office knowledge.

Responsibilities

• Provide exemplary customer service and help customers directly or via proper channels.
• Collaborate with Ag or Commercial Bankers, Credit Analysts, and customers.
• Receive and initiate loan workflows for proposed loans.
• Coordinate with Loan Operations Specialists for fast, error-free processes.
• Order title work, flood determinations, appraisals, and UCC searches as needed.
• Complete loan input worksheets and loan document packages.
• Validate write-ups and obtain approvals.
• Perfect liens for mortgages and UCC filings.
• Process advances, wires, and fees after loan closing.
• Organize and maintain customer files according to procedures.
• Image and file loan documents; process checklists.
• Maintain line ticklers in Sageworks; monitor aging.
• Assist with construction draws and identify system issues.

Skills

Customer service

Loan processing

Communication

Attention to detail

Microsoft Office

Problem solving

Teamwork

Adaptability

Education

High school diploma

2-year degree or 5 years lending experience

Tools

Sageworks

Job description

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary:

The Advanced Business Banking Associate has a critical role in providing knock-out customer experience and ensuring that our customers are our first priority. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers.
You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being "on stage" all the time and consistently provide a great customer service experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed. You play an important part in ensuring that Minnwest is the best bank in the market.

Duties And Responsibilities (including But Not Limited To)

• Provide exemplary customer service to customers; directly assist customers whenever possible or facilitate their request through the proper channel. Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Work with Ag or Commercial Bankers, Credit Analysts, and customers to gather loan and financial information.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process.
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience

• Order title work (pre and post), flood determinations, appraisals, phase 1, UCC searches etc. as needed
• Complete loan input worksheets and order loan documents. Validate to write-ups and approval upon completion
• Perfect our liens for mortgages and UCC filings
• Process advances, wires, etc. for disbursement and payment of fees after loan closing
• Organize and maintain customer files and records according to established procedures and retention guidelines
• Image physical loan files
• Process loan checklists, eligibility checklists and paid note files
• Maintain and monitor line ticklers on core and customer ticklers in Sageworks
• Assist with processing construction draws as needed, and research & identify system problems or errors.

Minimum Requirements

• High school diploma
• 2 years of customer service experience in a banking environment
• 2 years of previous loan operations, loan processing or loan department experience
• Attention to detail and accuracy
• Anticipating customer needs and follow-through
• Problem solving, critical thinking, decision-making, and conflict resolution
• Adaptability, flexibility, learning agility, openness to feedback
• Teamwork
• Microsoft Office knowledge and experience

Preferred Qualifications

• 2-year degree or 5 years related experience, lending preferred
• Previous experience with commercial and/or ag lending

Schedule:

Monday – Friday: 8:00 a.m. – 5:00 p.m.

Workplace Environment

• Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range:

$24.80 - $28.00/hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate’s job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits:

In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All Benefits Are Subject To Eligibility Requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission of your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.