Business Banking Assistant I/II

Trustmark Bank; Jackson (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Trustmark Bank is seeking a Business Banking Assistant II to support two or more Relationship Managers in delivering services related to loans, deposits, investments, trusts, and insurance products. The role involves loan closings, portfolio management after closings, and coordinating reviews, renewals, and compliance.

The Level II position emphasizes advanced lending knowledge, document perfection, and cross-department coordination to ensure timely, accurate processing and exceptional client

Qualifications

• High school diploma.
• 0

Responsibilities

• Provide administrative support for the department, including phones, scheduling, correspondence, memos, reports, supplies, training, mail, and expense reports.
• Gather information and prepare loan applications, disburse loan advances, quote payoffs, order credit reports, review documents for accuracy and compliance, manage exception lists, coordinate UCCs, Letters of Credit, and sweep accounts.
• Interface with other departments including branches, Loan Operations, CDP, Wire Transfer, Treasury Services, Trust, Compliance, Credit Analysis and Legal.
• Assist customers with general banking functions (post-close) such as transfers, wires, and balancing accounts.
• Provide excellent customer service to clients, internally and externally.
• Perform additional duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Time management

Confidentiality

Education

2-year degree with business administration emphasis

College degree preferred

Tools

Word

Excel

PowerPoint

Outlook

nCino

OnDemand

Job description

Overview

This position may be filled as a Level I or II. Additional responsibilities and qualifications apply.

Overview

This position may be filled as a Level I or II. Additional responsibilities and qualifications apply. The purpose of this job is to provide day-to-day technical support for two or more Business Banking Relationship Managers in serving the needs of clients and prospects, with regard to loans, deposits, investments, trusts, and insurance products. Support should be provided in all aspects of the business banking process to include successful loan closings and portfolio management subsequent to loan closings.

Level II Position Summary

The purpose of this job is to utilize advanced knowledge and experience of acceptable commercial lending practices to provide day to day assistance to two or more Business Banking Relationship Managers I or II with (all of the duties of Business Banking Assistant I, plus) complicated portfolio management, perfection of loan documentation, and technical assistance, as needed, to ensure timely and accurate coordination of reviews, loan renewals, loan modifications, exceptions and compliance resolution, and all other aspects of the commercial lending and portfolio management processes.

Responsibilities

• Provide administrative support for the department. Duties include, but not limited to answering phones and referring calls to appropriate staff, coordinating officer calendars and scheduling appointments, preparing correspondence, memos, reports, ordering supplies and maintenance requests, training new associates, opening and distributing mail, and preparing expense reports.


• Gather information and prepare loan applications, disburse loan advances, accurately quote payoffs, order credit reports, pull financial statements, collect and review documentation for accuracy and compliance prior to submission for processing, manage exception list, work closely with Relationship Managers in attaining and approving collateral releases, complete, file and release Universal Commercial Code (UCCs), complete application for Letters of Credit, and retrieve and utilize information on sweep accounts


• Interface with other departments including branch personnel, Loan Operations, Central Document Processing (CDP), Wire Transfer, Treasury Services, Mail Distribution, Trust, Compliance, Credit Analysis and Credit Operations, and the Legal Department.


• Assisting customers with general banking functions (post close) as needed including transferring funds, wires, and balancing checking accounts.


• Provide excellent customer service to all clients, internally and externally.


• Perform additional duties as assigned.

Qualifications

• High school diploma


• Minimum of two (2) years of previous experience as a business banking assistant or relevant general banking or general assistant experience


• Accounting and mathematical aptitude


• Due to the critical element of customer exposure, the qualified associate must demonstrate excellent customer service ability in addition to each of the following:




• Excellent interpersonal skills


• Good organizational skills with demonstrable ability to multitask


• Good communication skills (verbal and written) while demonstrating ability to use lending terminology


• Good time management skills


• Intermediate computer skills, including functional ability with Word, Excel, and preferably other bank systems (such as nCino, OnDemand, Outlook, etc.) necessary to perform tasks (typing skills- test 30 wpm)


• MUST be able to exercise confidentiality with sensitive information




• 2-year degree with business administration emphasis preferred


• Knowledge of general banking and business banking procedures and practices preferred

Level II Additional Qualifications

• Minimum of five (5) years of experience as a Business Banking Assistant I or proven equivalent


• Knowledge of advanced banking and commercial lending procedures and practices


• Familiarity with legal concepts involving commercial lending and knowledge of when and whom to forward escalated concerns


• Functional understanding of UCCs, Deeds of Trust, Borrowing Base Certificates, Letters of Credit, and Sweep Accounts


• Due to the critical element of customer exposure, the qualified associate must demonstrate excellent customer service ability in addition to each of the following:


• Excellent interpersonal skills


• Excellent organizational skills with demonstrable ability to effectively multitask


• Excellent communication skills (verbal and written) while demonstrating ability to effectively use lending terminology


• Excellent time management skills


• Advanced computer skills, including proficiency in Word, Excel, PowerPoint, and other bank systems (such as nCino, OnDemand, Outlook) necessary to perform tasks


• MUST be able to exercise confidentiality with sensitive information


• College degree preferred

Physical Requirements & Working Conditions

Must be able to sit for long periods of time and use a computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer

Management retains the right to add, delete, or modify the responsibilities and qualifications of the position at any time.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.