Business Banking Assistant I/II

Trustmark National Bank; Jackson (MS); On-site; USD 35,000 - 48,000; Full time

Job summary

Trustmark National Bank in Jackson, MS seeks a flexible Business Banking Assistant I/II to support two Relationship Managers with loans, deposits, investments, trusts, and insurance products. You will assist in loan closings and portfolio coordination.

Level II adds advanced loan documentation, comprehensive portfolio management, and adherence to compliance; you will coordinate reviews, renewals, modifications, and escalations while delivering strong customer service.

Qualifications

• High school diploma or equivalent required.
• Two years of banking experience preferred.
• Excellent customer service and communication skills.
• Proficient with Word and Excel; familiarity with bank systems desirable.
• Ability to maintain confidentiality with sensitive information.

Responsibilities

• Provide administrative support for the department, including phones, calendars, and expense reports.
• Assemble loan applications, verify documents, and coordinate closings.
• Assist Relationship Managers with portfolio management and compliance tasks.
• Deliver excellent service to clients and internal staff.
• Perform additional duties as assigned.

Skills

Excellent customer service

Interpersonal skills

Organizational skills

Communication skills

Multitasking

Advanced computer skills

Education

High school diploma

2-year degree preferred

College degree preferred

Tools

nCino

OnDemand

Outlook

Job description

Business Banking Assistant I/II

Job Details

• Job ID: 2026-19975
• Category: Commercial Banking
• Type: Regular Full-Time
• Job Grade: 7
• FLSA Status: Non-Exempt
• Working Hours: Monday - Friday / 8-5
• Location: US-MS-Jackson
• Job Location: Bus Banking Hinds Direct Pilot #10295

Overview

This position may be filled as a Level I or II. Additional responsibilities and qualifications apply.

The purpose of this job is to provide day-to-day technical support for two or more Business Banking Relationship Managers in serving the needs of clients and prospects, with regard to loans, deposits, investments, trusts, and insurance products. Support should be provided in all aspects of the business banking process to include successful loan closings and portfolio management subsequent to loan closings.

Level II Position Summary: The purpose of this job is to utilize advanced knowledge and experience of acceptable commercial lending practices to provide day to day assistance to two or more Business Banking Relationship Managers I or II with (all of the duties of Business Banking Assistant I, plus) complicated portfolio management, perfection of loan documentation, and technical assistance, as needed, to ensure timely and accurate coordination of reviews, loan renewals, loan modifications, exceptions and compliance resolution, and all other aspects of the commercial lending and portfolio management processes.

Responsibilities

• Provide administrative support for the department. Duties include, but not limited to answering phones and referring calls to appropriate staff, coordinating officer calendars and scheduling appointments, preparing correspondence, memos, reports, ordering supplies and maintenance requests, training new associates, opening and distributing mail, and preparing expense reports.
• Gather information and prepare loan applications, disburse loan advances, accurately quote payoffs, order credit reports, pull financial statements, collect and review documentation for accuracy and compliance prior to submission for processing, manage exception list, work closely with Relationship Managers in attaining and approving collateral releases, complete, file and release Universal Commercial Code (UCCs), complete application for Letters of Credit, and retrieve and utilize information on sweep accounts
• Interface with other departments including branch personnel, Loan Operations, Central Document Processing (CDP), Wire Transfer, Treasury Services, Mail Distribution, Trust, Compliance, Credit Analysis and Credit Operations, and the Legal Department.
• Assisting customers with general banking functions (post close) as needed including transferring funds, wires, and balancing checking accounts.
• Provide excellent customer service to all clients, internally and externally.
• Perform additional duties as assigned.

Qualifications

• High school diploma
• Minimum of two (2) years of previous experience as a business banking assistant or relevant general banking or general assistant experience
• Accounting and mathematical aptitude
• Due to the critical element of customer exposure, the qualified associate must demonstrate excellent customer service ability in addition to each of the following:
  • Excellent interpersonal skills
  • Good organizational skills with demonstrable ability to multitask
  • Good communication skills (verbal and written) while demonstrating ability to use lending terminology
  • Good time management skills
  • Intermediate computer skills, including functional ability with Word, Excel, and preferably other bank systems (such as nCino, OnDemand, Outlook, etc.) necessary to perform tasks (typing skills- test 30 wpm)
  • MUST be able to exercise confidentiality with sensitive information
• 2-year degree with business administration emphasis preferred
• Knowledge of general banking and business banking procedures and practices preferred

Level II Additional Qualifications

• Minimum of five (5) years of experience as a Business Banking Assistant I or proven equivalent
• Knowledge of advanced banking and commercial lending procedures and practices
• Familiarity with legal concepts involving commercial lending and knowledge of when and whom to forward escalated concerns
• Functional understanding of UCCs, Deeds of Trust, Borrowing Base Certificates, Letters of Credit, and Sweep Accounts
• Due to the critical element of customer exposure, the qualified associate must demonstrate excellent customer service ability in addition to each of the following:
  • Excellent interpersonal skills
  • Excellent organizational skills with demonstrable ability to effectively multitask
  • Excellent communication skills (verbal and written) while demonstrating ability to effectively use lending terminology
  • Excellent time management skills
  • Advanced computer skills, including proficiency in Word, Excel, PowerPoint, and other bank systems (such as nCino, OnDemand, Outlook) necessary to perform tasks
  • MUST be able to exercise confidentiality with sensitive information
  • College degree preferred
• College degree preferred

Physical Requirements & Working Conditions

Must be able to sit for long periods of time and use a computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer

Disclaimer: Management retains the right to add, delete, or modify the responsibilities and qualifications of the position at any time.