Commercial Banking Assistant I/II

Trustmark National Bank; Hattiesburg (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Trustmark National Bank in Hattiesburg, MS is seeking a Commercial Banking Assistant I/II to provide essential administrative support to Commercial Relationship Managers. Responsibilities include preparing loan documents, coordinating appointments, and handling customer inquiries to ensure smooth loan closings and portfolio management.

The role involves working with multiple departments and delivering excellent customer service in a fast-paced banking environment.

Qualifications

• High school diploma required; prior banking or assistant experience preferred.
• 2-year degree in business administration preferred.
• Knowledge of general banking procedures is a plus.

Responsibilities

• Provide administrative support for the department, including phones, calendars, correspondence, and reports.
• Assist in loan applications, disbursements, payoffs, and documentation review for compliance.
• Interface with multiple departments and support customer transactions post-close.

Skills

Interpersonal skills

Organizational skills

Communication skills

Multitasking

Customer service

Education

High school diploma

2-year degree with business administration emphasis preferred

Knowledge of general banking procedures

Tools

Word

Excel

Outlook

nCino/OnDemand (bank systems)

Job description

Job Details

Location: US-MS-Hattiesburg

Job ID: 2026-19762

Category: Commercial Banking

Type: Regular Full-Time

Job Grade: 7

FLSA Status: Non-Exempt

Working Hours: Monday - Friday 8am - 5pm

Job Location: Company: Commercial Banking - Hattiesburg - 14858

Overview

The purpose of this job is to provide support for multi assigned Commercial Relationship Managers in serving the needs of clients and prospects, with regard to loans, deposits, investments, trusts, and insurance products. Support should be provided in all aspects of the commercial lending process to include successful loan closings, and portfolio management subsequent to loan closings. This position will get instructions from the Commercial Banking Support Manager while supporting the assigned Commercial Relationship Managers.

This position may be filled as a I/II based on additional qualifications and responsibilities.

Responsibilities

• Provide administrative support for the department. Duties include, but not limited to answering phones and referring calls to appropriate staff, coordinating officer calendars and scheduling appointments, preparing correspondence, memos, reports, ordering supplies and maintenance requests, training new associates, opening and distributing mail, and preparing expense reports
• Gather information and prepare loan applications, disburse loan advances, accurately quote payoffs, order credit reports, pull financial statements, collect and review documentation for accuracy and compliance prior to submission for processing, manage exception list, work closely with Relationship Managers in attaining and approving collateral releases, complete, file and release Universal Commercial Code (UCCs), complete application for Letters of Credit, and retrieve and utilize information on sweep accounts
• Interface with other departments including branch personnel, Loan Operations, Central Document Processing (CDP), Wire Transfer, Treasury Services, Mail Distribution, Trust, Compliance, Credit Analysis and Credit Operations, and the Legal Department
• Assisting customers with general banking functions (post close) as needed including transferring funds, wires, and balancing checking accounts
• Provide excellent customer service to all clients, internally and externally
• Perform additional duties as assigned.

Qualifications

Qualifications for Commercial Banking Assistant I:

• High school diploma
• Minimum of two (2) years of previous experience as a business banking assistant or relevant general banking or general assistant experience
• Accounting and mathematical aptitude
• Due to the critical element of customer exposure, the qualified associate must demonstrate excellent customer service ability in addition to each of the following:
  • Excellent interpersonal skills
  • Good organizational skills with demonstrable ability to multitask
  • Good communication skills (verbal and written) while demonstrating ability to use lending terminology
  • Good time management skills
  • Intermediate computer skills, including function ability with Word, Excel, and preferably other bank systems (such as nCino, OnDemand, Outlook, etc.) necessary to perform tasks (typing skills- test 30 wpm)
  • MUST be able to exercise confidentiality with sensitive information
• 2-year degree with business administration emphasis preferred
• Knowledge of general banking and business banking procedures and practices preferred

Qualifications for Commercial Banking Assistant II:

• Minimum of five (5) years of experience as a Community Banking Assistant I or proven equivalent
• Knowledge of advanced banking and commercial lending procedures and practices
• Familiarity with legal concepts involving commercial lending and knowledge of when and whom to forward escalated concerns.
• Functional understanding of UCCs, Deeds of Trust, Borrowing Base Certificates, Letters of Credit, and Sweep Accounts
• Due to the critical element of customer exposure, the qualified associate must demonstrate excellent customer service ability in addition to each of the following:
  • Excellent interpersonal skills
  • Excellent organization skills with demonstrable ability to effectively multitask.
  • Excellent communication skills (verbal and written) while demonstrating ability to effectively use lending terminology.
  • Excellent time management skills
  • Advanced computer skills, including proficiency in Word, Excel, PowerPoint, and other bank systems (such as nCino, OnDemand, Outlook, etc.) necessary to perform tasks.
  • MUST be able to exercise confidentiality with sensitive information.

Preferred

• College degree

Physical Requirements/Working Conditions

Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.