Business Associate-Radiation Oncology

Carolinas Medical Center; Palos Township (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Christ Medical Center in Oak Lawn, IL is seeking a full-time clerical registrar for the Oncology: Radiation department. The role involves 40 hours per week with days and occasional weekend shifts, handling calls, registrations, and data entry to support patient care and scheduling workflows.

You will work closely with radiology staff and must have a high school diploma, 2–3 years hospital registration or billing experience, knowledge of Allegra and solid medical terminology.

Qualifications

• High School diploma or equivalent.
• 2–3 years of hospital registration, billing or collection experience.
• Knowledge of third party payors.
• Knowledge of the Allegra system preferred.
• Strong medical terminology background preferred; certification within 1 year of employment.
• Customer service experience preferred.

Responsibilities

• Answers telephone promptly with professional etiquette and greets patients and families.
• Process incoming/outgoing calls and assist with scheduling confirmations.
• Process paperwork timely and ensure accurate filing/distribution according to procedures.
• Data entry and documentation in hospital systems; maintain data quality.
• Register outpatients and verify insurance information.
• Assist with radiology orders scheduling and related patient information.
• Support technologists, nursing staff and physicians in patient care delivery.
• Maintain a clean, organized work area and adhere to safety standards.
• Participate in department meetings and contribute to service excellence.

Skills

Customer service

Phone etiquette

Data entry

Medical terminology

Communication

Team support

Education

High School diploma

Medical terminology certification within 1 year

Tools

Allegra System

RIS

Job description

Department: 37303 Advocate Christ Medical Center - Oncology: Radiation

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Days; occasional weekend day

Pay Range: $20.80 - $31.20

Major Responsibilities

• Performs clerical duties in the technical work areas of the department.
• 1)Answers telephone in a timely manner, utilizing appropriate telephone etiquette. Greets and acknowledges patient and family members in a professional and welcoming manner. Coordinate incoming and outgoing calls including recording and reporting of pages and messages. Assists with "Call" report findings to physician/office. Participate in calling patients to confirm appointment times and or call-backs.
• 2)Delivers completed requisitions/paperwork to technologist area in a timely manner. Assure that paperwork is filed and/or distributed according to policies and procedures in a timely manner. Accurately Complete 100% of paperwork in timely manner.
• 3)Participate in trouble-shooting activites and implement corrective action plans as directed by manager. Participate in providing recommendations to manager to improve scheduling/registration process.
• 9)Maintain cleanliness and organization of immediate work area
• 4)Assure that computer system paperwork is of high quality so that it can be read without problems. Assure that required reports are completed in a timely manner and distributed to identified person(s).
• 5)Data entry activities as required.
• 6)Participate in inventory ordering and distribution of department supplies. Match goods received with delivery orders. Maintain supply of forms, ie. History worksheets.
• 7)Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA and other regulatory agencies. Adheres to department procedures regarding patient and associate safety.
• 8)Maintain Computer skill level in accordance with expected turnaround times and expected work outputs as established via policies and procedures. Perform basic trouble-shooting procedures. Accurately identify and complete all fields that require data entry.
• 10)Ensure timely and accurate processing of work and repair orders for Department.
• Perform patient interviews to obtain and document patient demographic and medical coverage information.
• 6)Creates and mails out Lay Summaries to each patient in the time specified by the FDA requirements. Tracks ACR of patients by phone and registered mail to schedule additional testing per MQSA requirements.
• 7)Registers outpatients into Hospital's Allegra System.
• 3)Verify necessary insurance information is obtained; making a copy of patient ID and insurance card. Scans information into the computer
• 4)Compare and verify provided patient information with system patient information.
• 5)Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials.
• 1)Accutetly scans information into computer
• 2)Enters or secures patient information in RIS and Allegra to include assistance with patient billing. Enters and processes Radiology orders and schedules patients as required.

Support the technologists, nursing staff and physicians in the activities related to the delivery of patient care.

• Responds and assists the technical staff when needed. Assists technologists with changing of patient clothes and patient washroom assistance.
• Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives.
• Demonstrates the ability to respond to emergency situations such as Code Blue, Code Red, etc.
• Responds to the needs of patients and visitors waiting for procedures.
• Stocks dressing rooms and empty dirty linen

Contribute to a harmonious work environment and Service Excellence Standards.

• Foster positive communication between all members of Mammography.
• Demonstrate appropriate telephone etiquette.
• Acknowledge and respond to all internal and external customers.
• Develop skills, knowledge and professionalism by attending inservices, Department/Hospital committees and Continuing Education development programs.
• Other duties as assigned.
• Attend and participate in Department staff meetings.
• Demonstrate "Service Excellence" standards at all times.

Education/Experience Required:

High School diploma or equivalent 2 - 3 years of hospital registration, billing or collection experience Knowledge of third party payors Knowledge of the Allegra system preferred Strong medical terminology background preferred, certification in medical terminology within one year of employment Customer service experience preferred

Knowledge, Skills & Abilities Required:

Knowledge of a PC computer keyboard with data entry experience Previous Allegra experience is beneficial Excellent communication and customer service skills Strong interpersonal skills Ability to function in a stressful, fast-paced environment with