Authorization Specialist/Radiation Oncology

Berkshire Health Systems; Pittsfield (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Berkshire Health Systems seeks an experienced front-office administrator to support a multispecialty physician practice. You will handle patient registration, scheduling, reception, and payments, while providing calm, professional telephone triage and patient service.

You will collaborate with the care team to maintain smooth office flow. The role requires one year of relevant administrative experience, strong organizational skills, and proficiency with Windows PC applications, with preference

Qualifications

• One year of administrative experience in a busy office, preferably a physician practice, is required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of Department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.

Responsibilities

• Handle patient registration and scheduling, reception duties, and payment collection.
• Provide telephone triage and manage difficult interactions with professionalism and calm.
• Assist care team to maintain efficient office flow and prioritize patient needs.
• Create monthly recurring accounts in Meditech and coordinate prior authorizations for imaging, treatments, and other services.
• Collaborate with billing and front-office staff to ensure accurate patient information and timely processing.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Data entry

Telephone etiquette

Education

Two years of college or equivalent

High School diploma or equivalent

Tools

Meditech

Windows-based PC applications

Billing software knowledge

Job description

This role is an essential part of a multispecialty physician practice, responsible for supporting daily front-office operations to ensure high-quality care and exceptional customer service. Working collaboratively with the care team, this position helps maintain efficient office flow while prioritizing patient needs at all times. Key responsibilities include patient registration, scheduling, reception, payment collection, telephone triage, and effectively managing challenging situations with professionalism and calm. In addition, this role is responsible for creating monthly recurring accounts in Meditech and securing prior authorizations for imaging, treatments, and other services required for patient care.

JOB REQUIREMENTS

Experience:

• One year of administrative experience in a busy office, preferably a physician practice, is required.


• Experience in handling multiple telephone lines preferred.


• Excellent clerical/organizational skills required.


• Working knowledge of Windows based PC applications required.


• Knowledge of Department specific services preferred.


• Insurance knowledge and billing experience strongly preferred.

Education:

• Two years of college or equivalent work experience preferred.


• High School diploma or equivalent required.

Licensure & Certifications:

• None.

SKILLS & ABILITIES

• Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.


• Ability to work independently with minimal supervision.


• Ability to work effectively under pressure and in a fast-paced environment.


• Ability to handle multiple tasks at once.


• Demonstrated competency in handling confidential and sensitive information required.


• Excellent telephone skills required.


• Sensitive to diverse cultures and cultural differences.


• Demonstrated ability to read and follow written/verbal direction.


• Knowledge of community services.


• Flexible hours required to cover for vacations and earned time absences.


• Self-motivated and ability to be independent and flexible within a team framework.


• Excellent oral and written communication skills.