Business Associate-Radiation Oncology

Hugh Chatham Health; Palos Heights (IL); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Christ Medical Center - Oncology: Radiation is seeking a patient-focused employee for a full-time, 40-hour work week. The role involves clerical tasks in the department, handling calls, scheduling, data entry, and coordination with physicians and staff.

The position requires strong customer service and medical terminology knowledge. Salary ranges from $20.80 to $31.20 per hour, with benefits eligible.

Qualifications

• High School diploma or equivalent.
• 2-3 years of hospital registration, billing or collection experience preferred.
• Knowledge of third party payors preferred.
• Knowledge of Allegra system preferred.

Responsibilities

• Answers telephone in a timely manner with professional etiquette.
• Greet patients and families and coordinate calls, pages, and messages.
• Assist with reporting and scheduling processes.
• Maintain accuracy and timeliness of paperwork and data entry.
• Participate in inventory and department supply distribution.
• Support hospital infection control standards and patient safety.

Skills

Customer service

Medical terminology

Data entry

Telephone etiquette

Education

High School diploma

Tools

Allegra system

Job description

Department

37303 Advocate Christ Medical Center - Oncology: Radiation

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Days; occasional weekend day

Pay Range

$20.80 - $31.20

Major Responsibilities

Performs clerical duties in the technical work areas of the department. 1)Answers telephone in a timely manner, utilizing appropriate telephone etiquette. Greets and acknowledges patient and family members in a professional and welcoming manner. Coordinate incoming and outgoing calls including recording and reporting of pages and messages. Assists with “Call” report findings to physician/office. Participate in calling patients to confirm appointment times and or call-backs. 2)Delivers completed requisitions/paperwork to technologist area in a timely manner. Assure that paperwork is filed and/or distributed according to policies and procedures in a timely manner. Accurately Complete 100% of paperwork in timely manner. 3)Participate in trouble-shooting activites and implement corrective action plans as directed by manager. Participate in providing recommendations to manager to improve scheduling/registration process. 9)Maintain cleanliness and organization of immediate work area 4)Assure that computer system paperwork is of high quality so that it can be read without problems. Assure that required reports are completed in a timely manner and distributed to identified person(s). 5)Data entry activities as required. 6)Participate in inventory ordering and distribution of department supplies. Match goods received with delivery orders. Maintain supply of forms, ie. History worksheets. 7)Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA and other regulatory agencies. Adheres to department procedures regarding patient and associate safety. 8)Maintain Computer skill level in accordance with expected turnaround times and expected work outputs as established via policies and procedures. Perform basic trouble-shooting procedures. Accurately identify and complete all fields that require data entry. 10)Ensure timely and accurate processing of work and repair orders for Department. Perform patient interviews to obtain and document patient demographic and medical coverage information. 6)Creates and mails out Lay Summaries to each patient in the time specified by the FDA requirements. Tracks ACR of patients by phone and registered mail to schedule additional testing per MQSA requirements. 7)Registers outpatients into Hospital’s Allegra System. 3)Verify necessary insurance information is obtained; making a copy of patient ID and insurance card. Scans information into the computer 4)Compare and verify provided patient information with system patient information. 5)Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials. 1)Accutetly scans information into computer 2)Enters or secures patient information in RIS and Allegra to include assistance with patient billing. Enters and processes Radiology orders and schedules patients as required. Support the technologists, nursing staff and physicians in the activities related to the delivery of patient care. 1)Responds and assists the technical staff when needed. Assists technologists with changing of patient clothes and patient washroom assistance. 2)Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives. 3)Demonstrates the ability to respond to emergency situations such as Code Blue, Code Red, etc. 4)Responds to the needs of patients and visitors waiting for procedures. 5)Stocks dressing rooms and empty dirty linen Contribute to a harmonious work environment and Service Excellence Standards. 1)Foster positive communication between all members of Mammography. 2)Demonstrate appropriate telephone etiquette. 3)Acknowledge and respond to all internal and external customers. 4)Develop skills, knowledge and professionalism by attending inservices, Department/Hospital committees and Continuing Education development programs. 5)Other duties as assigned. 6)Attend and participate in Department staff meetings. 7)Demonstrate “Service Excellence” standards at all times.

Education/Experience Required

High School diploma or equivalent 2 - 3 years of hospital registration, billing or collection experience Knowledge of third party payors Knowledge of the Allegra system preferred Strong medical terminology background preferred, certification in medical terminology within one year of employment Customer service experience preferred Knowledge, Skills & Abilities Required: Knowledge of a PC computer keyboard with data entry experience Previous Allegra experience is beneficial Excellent communication and customer service skills Strong interpersonal skills Ability to function in a stressful, fast-paced environment with a high level of empathy, tact and poise Must type 20-30 words per minute, preferred None Physical Requirements and Working Conditions: Ability to read, enter and retrieve information from the computer terminal. Ability to work weekends, holidays, and different shifts in order to accommodate staffing needs, may be required. The candidate must be able to perform physical tasks such as hearing the client, viewing the computer screen, verbalizing instructions and possessing manual dexterity for data entry; ability to lift 20 lbs of computer paper, ability to work on a CRT terminal screen. The candidate must be highly customer service oriented. High degree of phone contact/personal one on one contact with patients, patient families, other hospital departments and physician offices. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.