Business Assistant II

East Hamilton Dental; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

Career development

Team environment

Job summary

East Hamilton Dental in Chattanooga is seeking an experienced Dental Insurance & Treatment Coordinator to join our patient-focused team full-time. You will verify insurance benefits, estimate patient costs, review treatment plans, submit claims, and assist patients with financial options while supporting case acceptance and practice goals.

We offer competitive pay, monthly bonus opportunities, health, dental and vision insurance, paid time off and holidays, a 401(k), and opportunities for career

Qualifications

• Previous dental insurance and/or treatment coordination experience preferred.
• Strong understanding of dental insurance terminology, benefits, claims, and patient responsibility.
• Comfortable presenting treatment costs and discussing financial options.
• Excellent communication and customer service skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Goal-driven with a strong follow-up mentality.
• Positive, team-oriented attitude and desire to grow professionally.

Responsibilities

• Verify dental insurance eligibility, benefits, and coverage.
• Provide patients with accurate estimates of insurance benefits and out-of-pocket costs.
• Review treatment plans, fees, and financial options with patients.
• Help patients understand recommended treatment and feel confident moving forward with care.
• Submit and follow up on insurance claims, pre-authorizations, and outstanding insurance items.
• Schedule treatment and follow up with patients on unscheduled treatment.
• Collect patient payments and maintain accurate account information.
• Support case acceptance, collections, and practice production goals.
• Communicate with insurance companies to resolve claim or coverage issues.
• Partner with doctors and the clinical team to provide a seamless patient experience.

Skills

Dental insurance

Treatment coordination

Customer service

Communication

Claims processing

Financial discussion

Scheduling

Payments collections

Job description

Dental Insurance & Treatment Coordinator

Chattanooga, TN | Full-Time

We’re looking for an experienced, organized, and patient-focused Dental Insurance & Treatment Coordinator to join our dental team in Chattanooga, TN.

This position is ideal for someone who understands dental insurance, enjoys helping patients navigate their treatment and financial options, and thrives in a goal-driven, team environment.

What You’ll Do

Verify dental insurance eligibility, benefits, and coverage

Provide patients with accurate estimates of insurance benefits and out-of-pocket costs

Review treatment plans, fees, and financial options with patients

Help patients understand recommended treatment and feel confident moving forward with care

Submit and follow up on insurance claims, pre-authorizations, and outstanding insurance items

Schedule treatment and follow up with patients on unscheduled treatment

Collect patient payments and maintain accurate account information

Support case acceptance, collections, and practice production goals

Communicate with insurance companies to resolve claim or coverage issues

Partner with doctors and the clinical team to provide a seamless patient experience

What We’re Looking For

Previous dental insurance and/or treatment coordination experience preferred

Strong understanding of dental insurance terminology, benefits, claims, and patient responsibility

Comfortable presenting treatment costs and discussing financial options

Excellent communication and customer service skills

Organized, detail-oriented, and able to manage multiple priorities

Goal-driven with a strong follow-up mentality

Positive, team-oriented attitude and desire to grow professionally

What We Offer

Competitive pay

Monthly bonus opportunities based on office performance

Health, dental, and vision insurance

Paid time off and paid holidays

401(k)

Opportunities for career growth and professional development

Supportive, team-focused work environment

If you’re experienced in dental insurance and enjoy helping patients understand both the clinical and financial side of their treatment, we’d love to hear from you!