Business Assistant

Heartland Dental LLC; Getzville (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Heartland Dental LLC in Getzville, NY is seeking a friendly front desk team member to handle phones, greet patients, schedule appointments, and manage filing and payments. This entry-level role supports smooth patient flow and accurate recordkeeping in a busy dental practice.

The position requires basic math, effective scheduling, and professional in-person and phone communication. Training will cover patient check-in/out, insurance processing, and day-to-day clerical tasks to support the

Qualifications

• Six months of similar job experience.
• Ability to perform Patient Services Representative responsibilities.
• High School Diploma or equivalent.
• Knowledge of effective scheduling.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Scheduling

Phone etiquette

Cash handling

Education

High School Diploma or equivalent

Job description

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

• Mon 8a-7p
• Tues 8a- 5p
• Wed 8a-7p
• Thurs 8a-5p
• Fri 8a-2p
• Sat 8a-2p (rotating Saturday's once a month except for the summer months Jun-aug)

Essential responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.