Business Assistant

Western New York Dental Group; Orchard Park (CO); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Western New York Dental Group is seeking a friendly front desk team member to greet patients, answer phones, and manage appointments in our Colorado office. You will collect co-payments, handle paperwork, and support smooth patient flow with accurate scheduling and billing processes.

The ideal candidate has at least six months of similar experience, a high school diploma, and a customer-focused mindset. Strong communication and multi-tasking skills are essential in a fast-paced dental practice.

Competenze

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Mansioni

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Conoscenze

Six months experience

Customer service

Scheduling knowledge

Multi-tasking

Dental terminology

Protocols & standards

Assume PSA responsibilities

Corporate vision alignment

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Overview

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Qualifications

Required Skills & Experience

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

Essential responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned