Business Architect

Carousel Industries of North America Inc.; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic technical leader to drive sales execution and client engagement. This role involves owning the technical sales process, providing expertise in complex communication systems, and collaborating with internal teams to deliver tailored solutions. The company fosters a culture of innovation and teamwork, offering a comprehensive benefits package, including unlimited PTO and hybrid work options. If you are passionate about technology and eager to solve business challenges, this opportunity is perfect for you.

Benefits

Unlimited PTO

Medical, Dental, and Vision Plans

401(k) with Company Match

Employee Discounts

Paid Bonding Leave

Flexible Spending Accounts (FSAs)

Employee Assistance Program (EAP)

Qualifications

• 4-6 years in a technical leadership role with integration or support services.
• 5+ years hands-on experience designing complex communications systems.

Responsibilities

• Owns technical sales during customer pre-sales activities.
• Provides technical expertise through product demonstrations.

Skills

Technical Leadership

Customer Facing Solution Development

Problem Solving

Communication Skills

Time Management

Analytical Skills

Strategic Thinking

Creativity

Education

Bachelor’s degree in Computer Science

Various industry certifications (CCNP, CCDP)

Tools

Visio

MS-Office (Word, Excel, PowerPoint)

Job description

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Sales Execution:
  • Successfully plans and executes sales activities within the sales process.
  • Total ownership of the technical sale during customer and partner pre-sales activities.
  • Leads sales and partners in scoping NWN Offerings to meet customer requirements.
  • Analyzes client business needs and recommend appropriate business solution/strategy.
  • Participates in the planning and design process by assessing current state and desired outcome.
  • Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
  • Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
  • Monitors the engagement process and obtains additional resources as needed.
  • Sets up and executes evaluation activities that prove NWN Offerings.
  • Identifies and develops technical champions; neutralizes challengers within the account.
  • Ensures complete handshake to customer success organization.
  • Ability to create/modify Bill of Materials, Scope of Work documents.
• Technical Knowledge:
  • Demonstrates significant expertise in NWN's Core Offerings:
    • Technical expertise in (2) primary offerings.
    • High-level expertise in (3) additional offers (progressive training and learning required).
  • Masters Command of the Message and Sale principles.
  • Conduct sales presentations to convey the value of NWN solutions.
  • Builds impactful pilot/POCs that prove impact on customer business/requirements.
  • Comprehensive product, competitive, industry and functionality knowledge.
  • Continues education of self and others; facilitates knowledge transfer across the organization.
• Client and partner engagement:
  • Provides technical expertise through sales presentation product demonstration of NWN offerings.
  • Maximizes results by anticipating and neutralizing obstacles/objections within an account.
  • Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
  • Excites and commits prospects with persuasive demos, meetings, and presentations (formal/informal).
  • Actively engages and influences partner community.
  • Provides long term strategy sustaining technical account management.
• Foundational Attributes:
  • Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
  • Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
  • Effectively communicates with all critical resources throughout the sales process.
  • Drives accountability of self and all team members to ensure execution of action items.
  • Humility to learn, master and follow NWN processes.
  • Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
  • Passionate business problem solver for customers.
  • Additional job responsibilities include, but are not limited to:
    • Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc.
    • Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
    • Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation.
    • Other responsibilities as assigned.

Qualifications

Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• Bachelor’s degree in Computer Science, Information Systems or related experience.
• 4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.
• 5+ Years Minimum hands-on experience designing complex communications systems.
• 5 years or more of customer facing solution development experience.
• Various industry certification completion (i.e: CCNP, CCDP, or equivalent required, EMC, VMWare, Citrix, NetApp, or HPe written Certification (i.e. EMC Proven Professional, VSTP).
• Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI).
• Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
• Expert level understanding of at least 2 NWN offerings (positioning).
• SME level at 1 NWN offering (end to end).
• Involvement in Industry Councils, User Groups, as appropriate.
• Experience in development of outcome based account plans.
• Ability to own multi-tower solution development end to end.
• Willingness to adapt the T.E.D. model for needs discovery in customer discussions.
• Understanding of IT org structure and operating model.
• Experience with structured project management methodologies.
• Experience working with solution design, job costing and quality planning.
• Experience developing/writing technical sales documents.
• Experience working in a project/team environment.
• Must possess excellent time management skills.
• Must possess good organizational skills.
• Must possess excellent client/customer interface skills.
• Must possess working knowledge of Visio.
• Comfortable presenting to customer audiences at varying levels of seniority.
• Bachelor degree level in storytelling.
• Ability to develop/ deliver management presentations.
• Proficient in MS-Office (Word, Excel, PowerPoint).
• Able to architect and design detailed configurations for complex Communications Systems.
• Able to assess and monitor a complex network to ensure service is provided as designed.
• Excellent relationship skills.
• Excellent verbal written communication skills are required.
• Excellent high-level problem solving skills.
• Demonstrates a growth mindset.
• Experience positioning and selling of managed services (services mindset).

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.