Business Applications Specialist (2673)

DRB Homes; Gaithersburg (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

DRB Homes in Gaithersburg, MD is seeking an IT/Business Applications Support Specialist to drive end-user training and effective use of Sales and CRM systems. You will troubleshoot issues, document procedures, configure tools, and coordinate with IT and sales teams to ensure reliable operation of S-1440, HubSpot, DocuSign, and cloud-based telephony.

The role requires strong communication, careful documentation, and the ability to manage several projects with minimal supervision.

Qualifications

• Knowledge of Microsoft operating systems and Office Suite.
• Experience with Sales/CRM tools is desirable.
• Ability to present ideas effectively, orally and in writing.
• Strong organizational and presentation skills.
• Ability to manage multiple projects with minimal supervision.

Responsibilities

• Provide operational support for end users of Sales and CRM systems.
• Direct end-user training and produce documentation for procedures.
• Identify, troubleshoot and resolve issues related to sales systems and integrations.
• Collaborate with field and office staff to ensure efficient use of CRM tools.
• Travel up to 40% to support regional teams and IT leadership.
• Coordinate software setup, configuration, testing and deployment.

Skills

Windows OS

Office Suite

End-user training

CRM tools experience

Communication

Education

IS or business mgmt degree

Tools

HubSpot

DocuSign

Cloud-based telephony

S-1440

Job description

Job Details: Job Location: Corporate Division - Gaithersburg, MD 20878-7393, Position Type: Full Time, JOB PURPOSE: Provide operational support for end users of Business Applications relating to Sales and Customer Relationship Management. Ensure effectiveness applications use though systematic end-user training and relevant documentation. Identify, troubleshoot and resolve issues related to these systems as they arise.

ESSENTIAL FUNCTIONS:

• Directly and indirectly supports all systems, configurations and business design initiatives relating to Sales (S-1440, HubSpot, DocuSign and Cloud-based Telephony)
• Consistently provide support, reinforcement, and training in systematic procedures and regional process to the user base
• Use experience, judgment as well as pre-established procedures and instructions to identify, research and assist with timely resolution of issues and inquiries related to sales systems and integrations
• Work closely with assigned divisional personnel, both in the field and in the office, to ensure efficient use of sales and CRM tools, and well as system integrations and process are performing smoothly and efficiently. 40% Divisional travel required
• Elevate questions, concerns, and divisional and systematical issues to IT Director – Business Systems or Vice President of IT for review, discussion and help with resolution
• Responsible for software setup, configuration, testing and deployment
• Coordinate/conduct end user training, including the production and distribution of video and internet-based training materials
• Expected to work and manage projects independently
• Must have valid driver’s license
• Other duties as apparent or assigned

QUALIFICATIONS:

Knowledge and Skills

• Working knowledge of Microsoft operating systems; proficient in Microsoft Office Suite of products
• Experience with Residential Homebuilder sales tools is desirable
• Ability to present ideas effectively, orally and in writing
• Strong organizational and presentation skills
• Ability to follow through with multiple projects, with minimal supervision, and a high level of accuracy

Education and Work Experience

College Degree in Information Systems or Business Management OR equivalent combination of education and/or work experience within the residential homebuilding industry

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing their essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a standard office environment. The noise level in the work environment is usually moderate. Occasional travel to various worksites may also be required, depending on assignment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to sit for extended periods of time while using computer graphics terminal or CRT screen, telephone, and other administrative tools.