Business Applications Specialist

DRB Homes; Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

DRB Homes is seeking an IT Sales Systems Support professional to provide operational support for end users of Sales and Customer Relationship Management applications, including training and documentation. The role involves troubleshooting issues, coordinating with divisional teams, and ensuring smooth integration of CRM tools across office and field environments.

The position requires capability to work independently on projects, with 40% travel to various worksites as needed, and a valid

Qualifications

• Proficient in Microsoft Office Suite and able to navigate Windows environments.
• Ability to present ideas effectively, both orally and in writing.
• Strong organizational and presentation skills; capable of handling multiple projects with accuracy.

Responsibilities

• Provide end-user support for Sales and CRM applications (S-1440, HubSpot, DocuSign, cloud telephony).
• Deliver end-user training and develop documentation to reinforce processes.
• Troubleshoot and resolve issues related to sales systems and integrations.
• Collaborate with field and office personnel to ensure smooth use of CRM tools and system integrations.
• Escalate complex issues to IT leadership for review and resolution.
• Occasionally travel to various worksites as needed (40% travel cited).

Skills

MS Office proficiency

Oral and written communication

Organizational skills

Multi-project management

Education

College degree in Information Systems or Business Management

Tools

HubSpot

DocuSign

Cloud-based telephony

Job description

Job Purpose

Provide operational support for end users of Business Applications relating to Sales and Customer Relationship Management. Ensure effectiveness applications use though systematic end-user training and relevant documentation. Identify, troubleshoot and resolve issues related to these systems as they arise.

Essential Functions

Duties and Responsibilities

• Directly and indirectly supports all systems, configurations and business design initiatives relating to Sales (S-1440, HubSpot, DocuSign and Cloud-based Telephony)
• Consistently provide support, reinforcement, and training in systematic procedures and regional process to the user base
• Use experience, judgment as well as pre-established procedures and instructions to identify, research and assist with timely resolution of issues and inquiries related to sales systems and integrations
• Work closely with assigned divisional personnel, both in the field and in the office, to ensure efficient use of sales and CRM tools, and well as system integrations and process are performing smoothly and efficiently. 40% Divisional travel required
• Elevate questions, concerns, and divisional and systematical issues to IT Director – Business Systems or Vice President of IT for review, discussion and help with resolution
• Responsible for software setup, configuration, testing and deployment
• Coordinate/conduct end user training, including the production and distribution of video and internet-based training materials
• Expected to work and manage projects independently
• Must have valid driver’s license
• Other duties as apparent or assigned

Qualifications

Knowledge and Skills

• Working knowledge of Microsoft operating systems; proficient in Microsoft Office Suite of products
• Experience with Residential Homebuilder sales tools is desirable
• Ability to present ideas effectively, orally and in writing
• Strong organizational and presentation skills
• Ability to follow through with multiple projects, with minimal supervision, and a high level of accuracy

Education and Work Experience

College Degree in Information Systems or Business Management OR equivalent combination of education and/or work experience within the residential homebuilding industry

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing their essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a standard office environment. The noise level in the work environment is usually moderate. Occasional travel to various worksites may also be required, depending on assignment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to sit for extended periods of time while using computer graphics terminal or CRT screen, telephone, and other administrative tools.