Business and Community Data Analyst

Iowa Western Community College Inc; Council Bluffs (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Iowa Western Community College Inc. is seeking a Business and Community Data Analyst to manage and optimize data systems for the BCE division. The role supports strategic decisions through reporting and analytics using systems such as Elevate and Salesforce.

The candidate will collaborate across departments to improve business processes, ensure data accuracy, and contribute to workforce Pell programming data reporting and planning.

Qualifications

• Bachelor's degree preferred with three years of data coordination and analytics experience.
• Excellent verbal and written communication skills.
• Strong organizational skills with multi-tasking and deadline management.
• Excellent customer service skills.
• Proficient with Microsoft Office and CRM experience.
• Ability to read, write and speak English fluently.
• Demonstrated professionalism in communications and responsiveness.
• Reliable attendance and self-motivation.
• Background check clearance and valid U.S. driver’s license.

Responsibilities

• Monthly, quarterly and yearly data reports on financials, programs, headcount, and contact hours.
• Create reports for administrative analysis.
• Create multi-year reporting for comparison and evaluation.
• Create and maintain reports from the registration system (Elevate).
• Report and collect data on external funding sources (grants).
• Ensure data accuracy in the BCE division.
• Assist in WebMIS data management and submission.
• Create reports using BCE CRM (Salesforce).
• Develop and maintain data reporting for Workforce Pell programming.
• Assist Workforce Pell programs and develop data processes.
• Support strategic planning and process improvements through technology.
• Create and maintain student and employer satisfaction surveys.
• Represent BCE in committees as requested.
• Produce additional reports for VP, BCE.
• Coordinate Institutional Research, IT, and other divisions.

Skills

Verbal communication

Written communication

Organization

Customer service

Team collaboration

Confidentiality

Self-motivation

Attendance reliability

Education

Bachelor's degree

Tools

Salesforce

Elevate

WebMIS

Microsoft Office

Job description

Business and Community Data Analyst

Oversees the management, integrity, and optimization of data systems for Iowa Western Business and Community Education division. This position task includes data management, reporting, supports strategic decision-making, and leverages technology to improve business processes and operational efficiency using data. The role requires collaboration across departments and a comprehensive understanding of Business and Community Education (BCE) operations, including programming, workforce training, business development, and financial operations.

Job Duties

• Demonstrates IWCC's core mission, vision and values
• Monthly, quarterly and yearly data reports on financials. programs, headcount, and contact hours.
• Create reports for administrative analysis
• Create multi-year reporting for comparison and evaluation
• Create and Maintain reports out of IW's registration system (currently Elevate)
• Report and collect data on external funding sources (grants)
• Identify and implement procedures to ensure data accuracy in the BCE division
• Assist in WebMISdata management and submission
• Create reports utilizing BCE CRM (Salesforce)
• Identify, develop and maintain data reporting for Workforce Pell programming
• Assist in Workforce Pell programs
• Develop data process
• Assist with strategic planning and review of operations processes and recommend improvements through the use of technology solutions.
• Create and maintain satisfaction surveys from students and companies we serve.
• Represent BCE in internal and external committees as requested.
• Create additional reports as requested by VP of Business and Community Education.
• Coordinates and Institutional Research, IT, and other divisions at the college to ensure accurate data.
• Other duties as assigned

Qualifications

• Bachelor's degree preferred with three years of coordination of data and analytical experience preferred.
• Excellent verbal and written communication skills and ability
• Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output
• Excellent customer service skills required
• Proficient use in computers including Microsoft Office products (Outlook, Word, Excel, PowerPoint) and CRM experience is preferred
• Ability to read, write and speak English fluently
• Enthusiastic and dedicated to the challenges of helping other people
• Ability to function collaboratively as part of a fast-paced, customer-oriented team
• Professional in communications, appearance, relationships, and responsiveness
• Positive attitude
• Ability to maintain strict confidentiality at all timesSelf-starter with the ability to perform with little supervision
• Regular, prompt & reliable attendance
• Ability to pass a background check, have a valid U.S. driver's license and good driving record

Physical Demands

• The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
• Ability to lift up to 10lbs
• While performing the duties of this job, the employee is regularly required to talk and hear
• Ability to drive company owned or personal vehicle.