Business Analytics Advisor - Adoption Innovation Lab - Evernorth - Remote

Cigna; Bloomfield (CT); Hybrid; USD 96,000 - 160,000; Full time

Job summary

A leading healthcare company is seeking a Business Analytics Advisor to join the Adoption Innovation Lab team. This role emphasizes data analysis and process improvement to drive efficiency and innovation across business functions. The ideal candidate will possess strong analytical skills, critical thinking, and a proven track record in project management. You will collaborate with both technical and operational teams to enhance business processes and ensure successful adoption of new capabilities.

Benefits

Comprehensive health benefits

401(k) with company match

Tuition reimbursement

Paid time off

Qualifications

• Minimum 8+ years in data analysis and deriving insights from large data sets.
• Strong data mining and analytical skills from a business perspective.
• Excellent communication and organization skills.

Responsibilities

• Derive insights from data sets to measure expected business outcomes.
• Guide operational teams using innovative test & learn methods.
• Create and maintain documentation for all processes and tools.

Skills

Data analysis

Process improvement

Project management

Communication

Critical thinking

Education

Bachelor’s degree or higher

Tools

Microsoft Office Suite

Job description

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Description

This role sits within the Adoption Innovation Lab team and supports the associated functional processes within Adoption Center organization. This position will be part of a team to design activities that assist the iteration and scaling of new capabilities to the impacted business processes/owners. Grounded through analysis of expected business outcomes and associated metrics and KPIs in a business test and learn environment.

Role will be heavily focused on creation of ideal test scenarios to ensure business outcomes are being tested against delivered capabilities, ultimately enabling the program value as planned. The ideal candidate will also have experience in documenting business requirements for technical teams to build efficiencies through reporting and process automation to enable our teams to derive insights and track findings without wasting manual effort on repetitive tasks. Candidate would need to represent our teams by documenting our reporting, dashboard, or process automation needs and be able to influence the build of those with peer technical teams.

The Business Analytics Advisor should be familiar with data analysis, process improvement, innovative test & learn methods, designing and maintaining insights/outcomes, identifying and implementing new automation, assisting in the development and enhancement of processes, and analyzing results to improve better outcomes. This role will also be vital to driving innovation and ensuring the Adoption of new technology within the organization is done with the business (customer) in mind.

This is a high energy, high work ethic role – continuously innovating the way we work to drive value and efficiency, while supporting a business-focused, strong, and empowered team.

Job responsibilities include:

• Deriving insights from data sets to measure and report out on expected outcomes for the business.
• Ensuring issues are raised appropriately when tied to risks or defects with the appropriate technology teams along with keeping the voice of Operations at the forefront of all decisions.
• Directly guiding delivery and operational teams in using our innovative test & learn methods to identify issues with newly delivered capabilities when tested with the associated business processes
• Comfortable working in an environment with priorities often change based on project needs – ability to prioritize work accordingly
• Works independently and collaboratively with Cigna and Cigna's Global Service Partners to identify additional opportunities for innovation within the process and ensuring new capabilities being delivered are achieving expected value when adopted by the impacted business areas
• Demonstrated ability to tell the story of the data for the business to help influence process enhancements
• Collaboration with both tech and business teams and other key matrix partners to push progress and increase speed of adoption by the business while retaining expected outcomes and value of the program throughout
• Creating and maintaining documentation for all developed and supported processes and tools – being a leader and a self-starter, not a follower
• Ability to delivery quickly with little direction in an ambiguous environment – often requiring multiple iterations to accomplish the final product over time
• Able to organize and execute project deliverables with high quality, leadership, and drive strategic execution
• Comfortable leaning in to learn complex data relationships and making connections to other parts of the organization that may be impacted by the data or outcomes as you learn more over the course of the project
• Builds and maintains working relationships with functional areas inside and outside of the team
• Maintains project issues/risk logs, implement mitigation strategies, and confirm all issues are resolved appropriately – in partnership with Adoption Issue Management leads on the team
• Leads regular project driven meetings as necessary to review progress and priorities – is often a key contributor to high level leadership report out on data outcomes, insights, and risks to the program at any given time with little notice
• Ensures a positive, collaborative work environment among the team

Required Competencies:

• Interpersonal Savvy : Building and utilizing formal and informal channels and relationships.
• Perspective : Differentiate between what’s really important through a larger lens. Consumers, customers, impact. Utilizing perspective in day to day and program planning efforts and prioritization.
• Informing: Communications are tailored for audiences. Right medium, right timing, right content. Effective at simplifying the message and conveying important facts and concepts. Consistent, effective communication.
• Priority Setting : Can separate what’s truly important vs. what is not. Ensures proper attention and action to critical items. Through the lens of impact, planning, deliverables. Gains awareness and buy in.
• Organizing : Strong, visible leadership. Identifies action items and organizes to drive action and results. Comfortable leading and organizing amongst higher bands. Efficient and effective meetings, calls, actions items.

Required Qualifications :

• Bachelor’s degree or higher strongly preferred or equivalent work experience required
• Minimum 8+ years of experience working in a role deriving insights from large data sets using critical thinking and innovative analysis approaches, all in a business environment but able to speak the language of technology to bridge gaps
• Minimum 7+ years of experience working in a role focused on improvement of business processes
• Strong data mining and analytical skills from a business perspective
• Demonstrates excellent oral, presentation, and written communication skills with the ability to work effectively within diverse groups
• Excellent organization skills with the ability to manage multiple priorities that differ in complexity and scope
• Self-directed, works independently with minimal oversight
• Functions as a team player and peer leader often filling gaps when others may not take the initiative
• Proficient critical thinking skills with the ability to identify process gaps and determine root causes with consistency in results
• Ability to build, manage and develop successful teams indirectly with influence
• Proficient with Microsoft Office Suite

Preferred Qualifications :

• Knowledge of Medicare and/or Commercial Network, Contract and Demographic provider data elements highly preferred
• Strong PowerPoint presentation skills with the ability to discuss data analysis results and root cause defects through storytelling to influence process improvements and/or to raise issues identified
• Experience working in CPF or HCPM highly desired

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 96,000 - 160,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.