Business Analyst / Training Specialist

True Group, Inc.; United States; On-site; USD 83,000 - 130,000; Full time

Job summary

True Group, Inc. seeks a motivated Business Analyst / Training Specialist to deliver engaging training for new workforce management software. The role involves guiding users, troubleshooting software issues, and continuously improving training quality through strong interpersonal skills and a commitment to excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• At least 3 years of experience in a business analysis role preferred.
• Self-directed and motivated to learn new skills, content, and technology.
• Experience with writing procedures and documentation.

Responsibilities

• Provide guidance and troubleshooting support for end users of new software.
• Deliver engaging training programs for adult learners.
• Assess peer trainers through observation and feedback.

Skills

Exceptional presentation and facilitation skills

Strong written skills

Outstanding interpersonal skills

Project and time management skills

Knowledge of varied adult learning techniques

Education

Bachelor’s Degree in Business Analysis, Training, Curriculum Design, Operations, Communications, Human Resources, or related discipline

Tools

Microsoft products

Slido presentation software

Job description

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The Business Analyst / Training Specialist will be responsible for the delivery of virtual client curricula and more importantly, supporting and troubleshooting application issues regarding the new work force management software being rolled out. This individual will need to understand the IT applications thoroughly to guide and help resolve product issues from the users while in the field. The Business Analyst / Training Specialist must be motivated, passionate, and constantly looking to improve the quality and efficiency of the training and analysis s/he delivers. This resource must have proven experience contributing independently as well as in a team environment, possess excellent written and verbal communication skills, and demonstrate influential leadership.

Responsibilities:

• After learning the new work force management software, provide guidance and input about the new application software to end users.
• Ensure quality of training by partnering with the Client Lead to drive improvements to the existing training materials, and other related curricula to align and address client needs.
• Ability to troubleshoot issues with the users so that knowledge can be applied to update the training materials, and/or training process for next group of trainees.
• Deliver engaging, highly interactive training to adult learners. This includes two new web-based work force management systems.
• Use interpersonal styles to promote a culture of open communication with colleagues and team members to achieve client objectives.
• Ability to assess peer trainers on both knowledge and skill through observation, interview, and survey.
• Measure post training feedback to identify opportunities for continuous self-improvement.
• Demonstrate strong training delivery platform skills while effectively applying adult learning principles.
• Exhibits effective interpersonal skills by setting behavioral expectations during training.
• Champion company values and demonstrate the unique ability to gain trust and respect in a short period of time from a diverse audience.
• Learn corporate systems, processes, and software applications, including the business purpose of each, how to use them, and when the systems are used.
• Leverage creativity and utilize a wide variety of teaching techniques, such as case study, role playing, group activities, icebreaker exercises, etc. to deliver training programs that engage learners and increase retention.

Qualifications:

• Bachelor’s Degree in Business Analysis, Training, Curriculum Design, Operations, Communications, Human Resources, Organizational Development, Teaching, or related discipline
• At least 3 years of experience in a business analysis role in a corporate environment preferred, training experience is a plus
• Commitment to customer service excellence
• Exceptional presentation and facilitation skills delivering instructor-led and web-based/eLearning training solutions
• Strong written skills for interacting with other project team members, end users, and other stakeholders.
• Outstanding interpersonal, consultative, and influencing skills
• Project and time management skills with a "can-do" attitude to effectively meet deadlines
• Self-directed and motivated to learn new skills, content, technology, and systems applications
• Experience with writing procedures and/or documentation
• Ability and willingness to give and receive coaching and feedback
• Knowledge of varied adult learning, instructional design techniques, and evaluation methodologies
• Familiarity with training needs analysis: job function analysis, task analysis, and audience analysis
• Experience working in any of the following areas is desirable: HR or work force management IT systems
• Experience working with virtual learning platforms and building digital/virtual learning programs a plus
• Experience working in a Quick Restaurant Service organization at a corporate or operational level is a plus
• Highly tech savvy and experience with Microsoft products, at least 2+ years professional experience
• Experience using Slido presentation software for PowerPoint is a plus

True Group is a transformative solutions provider. At True, we offer our employees a rewarding culture, professional growth, upward mobility, and the opportunity to maintain strong earning potential.

For additional information regarding salary range for this position, as well as company benefits, please click here.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training and Analyst

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at True Group, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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