Business Analyst Telephony & Compliance Automation

MidFirst Bank; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

MidFirst Bank is seeking a Business Analyst to drive process improvement and automation across the organization. You will partner with the Telephony team to document requirements, design automated solutions, and ensure regulatory audits are met with high accuracy.

You’ll work closely with the First VP of Telephony to map and improve current workflows, address vulnerabilities, and implement automated workflow applications using Decisions, RPA, and Microsoft 365 tools.

Qualifications

• Bachelor’s degree in business, IT, or related field or equivalent experience.
• Minimum 3 years as a technical business analyst and 3 years in enterprise project delivery.
• Experience gathering requirements, documenting processes, and driving improvements.
• US-based work experience and residency in the market area (3 years).
• Consultative work with internal units and ability to influence without authority.

Responsibilities

• Analyze and improve compliance and reporting processes end-to-end with Telephony teams.
• Shadow the First VP, map as-is workflows, and optimize for automation.
• Identify vulnerabilities and drive monthly/quarterly remediation in telephony.
• Build workflow apps using Decisions, RPA, and other automation tools.
• Manage projects, balance timelines and regulatory deadlines; report progress clearly.
• Communicate with technical and non-technical stakeholders with concise reports.

Skills

Business analysis

Project management

Requirements gathering

Process documentation

Analytical skills

Education

Bachelor's degree

Tools

Clarizen

Visio

UiPath

Excel

Teams

Microsoft 365

Job description

MidFirst Bank is seeking a Business Analyst to drive process improvement and automation across the organization. You will partner with the Telephony team to document requirements, design automated solutions, and ensure regulatory audits are met with high accuracy.

You’ll work closely with the First VP of Telephony to map and improve current workflows, address vulnerabilities, and implement automated workflow applications using Decisions, RPA, and Microsoft 365 tools.