Business Analyst - Service Planning and Admin Support

Ektello; Plano (TX); On-site; USD 58,000 - 65,000; Full time

Job summary

Ektello is seeking a Business Analyst – Service Planning and Admin Support onsite in Plano, TX on a W2 contract (min 12 months). The role requires bilingual English/Korean proficiency and a strong background in administrative support, analytics, and project coordination.

You will support service planning, generate reports, prepare briefs, and collaborate with cross-functional teams to drive efficiency. Ideal candidates bring 5+ years of related experience, mastery of Microsoft Office, and a

Qualifications

• 5+ years of experience in administrative support, business analytics, data analytics, or project management.
• Bilingual in English and Korean (Reading and Writing proficiency highly preferred).
• Advanced proficiency with Microsoft Office Suite (Excel, Power Point, Outlook).
• Demonstrated project and program management skills.
• Proven ability to plan, coordinate and successfully execute projects and/or events.
• Ability to build effective relationships, influence stakeholders, and collaborate internally and externally at all organizational levels.
• Must have the ability to thrive in fast-paced, dynamic environment while managing multiple priorities.
• Strong analytical skills and self-driven fast learning mindset are highly required.

Responsibilities

• The Service Planning and Admin Support Specialist is responsible for carrying out many of the organizations administrative functions including review of service plans, project support, document important progression and discussion, and other functions as needed.
• B2B VD CARE Team - Service Planning and Administrative Support Specialist Project support including but not limited to document and generate reports, creating PPTs, and meeting recaps.
• Cross-departmental collaboration to provide B2B customer satisfaction.
• Reporting preparation (supporting role) for Senior leaderships and Global HQ office in Korea.
• Developing and improving B2B service process along with B2B customers expectation.
• Strategical thinking and collaborative preparation for teams targets.

Skills

Administrative support

Business analytics

Data analytics

Project management

Bilingual EN/KR

MS Office suite

Stakeholder management

Report generation

Tools

Microsoft Office

Job description

Business Analyst - Service Planning and Admin Support **W2 contract, min of 12 months** ONSITE out of Plano, TX ** Target W2 - $42-47/hr **Korean and English Bilingual Language highly preferred

Every role at our client presents a new opportunity to make a lasting, global impact. They believe that innovation and growth are driven by an inclusive culture and a diverse workforce. They are seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring their talent to be their true selves. Together, they are building a better tomorrow for customers, partners, and communities.

Role & Responsibilities

• The Service Planning and Admin Support Specialist is responsible for carrying out many of the organizations administrative functions including review of service plans, project support, document important progression and discussion, and other functions as needed.
• B2B VD CARE Team - Service Planning and Administrative Support Specialist Project support including but not limited to document and generate reports, creating PPTs, and meeting recaps.
• Cross-departmental collaboration to provide B2B customer satisfaction.
• Reporting preparation (supporting role) for Senior leaderships and Global HQ office in Korea.
• Developing and improving B2B service process along with B2B customers expectation.
• Strategical thinking and collaborative preparation for teams targets.

Skills and Qualifications

• 5+ years of experience in administrative support, business analytics, data analytics, or project management
• Bilingual in English and Korean (Reading and Writing proficiency highly preferred)
• Advanced proficiency with Microsoft Office Suite (Excel, Power Point, Outlook)
• Demonstrated project and program management skills
• Proven ability to plan, coordinate and successfully execute projects and/or events
• Ability to build effective relationships, influence stakeholders, and collaborate internally and externally at all organizational levels
• Must have the ability to thrive in fast-paced, dynamic environment while managing multiple priorities
• Strong analytical skills and self-driven fast learning mindset are highly required

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