Business Analyst

ektello; Englewood (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

ektello is seeking an experienced professional to oversee administrative functions and provide support for project management activities. The role requires bilingual proficiency in English and Korean, along with 5+ years of experience in administrative support and project management.

You will foster collaboration across departments to enhance B2B customer satisfaction and assist in strategic reporting preparation. Advanced proficiency in Microsoft Office Suite is essential.

Qualifications

• 5+ years of experience in administrative support, project management, and cross-functional collaboration.
• Bilingual proficiency in English and Korean.
• Strong project and program management skills.

Responsibilities

• Oversee and execute administrative functions related to service planning.
• Provide comprehensive support for project management activities.
• Foster collaboration across departments for B2B customer satisfaction.

Skills

Business Analysis

Korean Bilingual

Process Improvement

Demand Planning

Tools

Microsoft Office Suite

Smartsheet

Job description

Top Skills: Business Analysis, Korean Bilingual, Process Improvement, Demand Planning

Role & Responsibilities

• Service Planning & Administrative Support: Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals.
• Project Support: Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution.
• Cross-Departmental Collaboration: Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives.
• Reporting Preparation: Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness.
• Process Improvement: Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement.
• Strategic Target Alignment: Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals.

Skills and Qualifications

• 5+ years of experience in administrative support, project management, and cross-functional collaboration, with a focus on B2B service planning and process improvement.
• Bilingual proficiency in English and Korean, with advanced reading and writing skills required for seamless communication with global teams and stakeholders.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, to support reporting, presentations, and documentation.
• Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently. Experience with Smartsheet is a plus.
• Exceptional relationship‑building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels.
• Strategic thinking and problem‑solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives.
• Adaptability and resilience to thrive in fast‑paced, dynamic environments while managing multiple priorities effectively.
• Analytical mindset with a self‑driven approach to continuous learning and process optimization.