Business Analyst, Regulatory Programs & CX (Stamford, Onsite)

ZealHire Inc.; Stamford (CT); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ZealHire Inc. in Stamford, CT is seeking a Business Analyst – Government & Regulatory Programs to translate regulatory requirements into customer- and agent-facing solutions.

The role collaborates with Regulatory, Legal, Product, Operations, UX, and Technology teams to analyze business processes and document requirements. The ideal candidate will be passionate about improving customer experiences while ensuring regulatory compliance and operational efficiency, with strong communication and

Qualifications

• Bachelor's degree in Business, Information Systems, Communications, or related field.
• 3+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Experience working within Agile/Scrum environments.

Responsibilities

• Analyze new federal, state, and local regulatory requirements and assess business impacts.
• Gather and document business and functional requirements for customer and agent-facing systems.
• Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
• Facilitate requirements workshops with cross-functional stakeholders.
• Create user stories, acceptance criteria, process flows, and business process documentation.
• Define customer journeys and agent workflows that support compliant and intuitive experiences.
• Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
• Work closely with Product Owners and Technology teams throughout Agile development cycles.
• Identify business process improvements that reduce operational complexity while maintaining compliance.
• Validate implemented solutions meet business objectives and regulatory requirements.
• Serve as a liaison between business stakeholders and technical teams throughout project delivery.

Skills

Communication

Analytical skills

Agile/Scrum experience

Stakeholder management

Facilitation

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

ZealHire Inc. in Stamford, CT is seeking a Business Analyst – Government & Regulatory Programs to translate regulatory requirements into customer- and agent-facing solutions.

The role collaborates with Regulatory, Legal, Product, Operations, UX, and Technology teams to analyze business processes and document requirements. The ideal candidate will be passionate about improving customer experiences while ensuring regulatory compliance and operational efficiency, with strong communication and