Business Analyst

ZealHire Inc.; Stamford (CT); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ZealHire Inc. in Stamford, CT is seeking a Business Analyst – Government & Regulatory Programs to translate regulatory requirements into customer- and agent-facing solutions.

The role collaborates with Regulatory, Legal, Product, Operations, UX, and Technology teams to analyze business processes and document requirements. The ideal candidate will be passionate about improving customer experiences while ensuring regulatory compliance and operational efficiency, with strong communication and

Qualifications

• Bachelor's degree in Business, Information Systems, Communications, or related field.
• 3+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Experience working within Agile/Scrum environments.

Responsibilities

• Analyze new federal, state, and local regulatory requirements and assess business impacts.
• Gather and document business and functional requirements for customer and agent-facing systems.
• Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
• Facilitate requirements workshops with cross-functional stakeholders.
• Create user stories, acceptance criteria, process flows, and business process documentation.
• Define customer journeys and agent workflows that support compliant and intuitive experiences.
• Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
• Work closely with Product Owners and Technology teams throughout Agile development cycles.
• Identify business process improvements that reduce operational complexity while maintaining compliance.
• Validate implemented solutions meet business objectives and regulatory requirements.
• Serve as a liaison between business stakeholders and technical teams throughout project delivery.

Skills

Communication

Analytical skills

Agile/Scrum experience

Stakeholder management

Facilitation

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

USC/GCNeed LinkedIn, VISA DLLocals or within 60 milesClient might ask for F2F interviewonsite 4x a week in Stamford

This individual needs to be very well versed and polished (COMMUNICATION IS HUGE HERE) since they will be meeting and presenting to GVPs and EVPs. They will be needed to analyze the business and provide operations analysis. They are expected to foster relationships and develop workflows and process flows in Visio.

In regard to the process flows, they will be needed to focus on issues that they can bring to light. Must have Telecom experience (at least it is HIGHLY desired)

Business Analyst – Government & Regulatory Programs

Partners with Regulatory, Legal, Product, Operations, UX, and Technology teams to translate government and regulatory requirements into customer-facing and agent-facing business solutions. This role is responsible for analyzing business processes, documenting requirements, designing customer and agent experiences, and supporting the delivery of compliant technology solutions.

The ideal candidate is passionate about improving customer experiences while ensuring regulatory compliance and operational efficiency.

Key Responsibilities

• Analyze new federal, state, and local regulatory requirements and assess business impacts.
• Gather and document business and functional requirements for customer and agent-facing systems.
• Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
• Facilitate requirements workshops with cross-functional stakeholders.
• Create user stories, acceptance criteria, process flows, and business process documentation.
• Define customer journeys and agent workflows that support compliant and intuitive experiences.
• Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
• Work closely with Product Owners and Technology teams throughout Agile development cycles.
• Identify business process improvements that reduce operational complexity while maintaining compliance.
• Validate implemented solutions meet business objectives and regulatory requirements.
• Serve as a liaison between business stakeholders and technical teams throughout project delivery.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Communications, or related field.
• 3+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Experience working within Agile/Scrum environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple initiatives simultaneously.
• Experience facilitating meetings with cross-functional teams.

Preferred Qualifications

• Telecommunications or cable industry experience.
• Experience supporting regulatory or compliance initiatives.
• Knowledge of customer experience (CX) principles.
• Experience designing agent workflows and operational processes.
• Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs.

CBAP, CCBA, or Agile certifications preferred

Stamford, Connecticut, United States 06902

Salary Range

$000,000 – $000,000 Salary range is not shown on the candidate portal