Business Analyst / Quality Assurance Analyst

VIVA USA Inc; Columbia (SC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

VIVA USA Inc. in Columbia, SC seeks a Senior Business Analyst/QA Analyst for a hybrid role combining business analysis and software quality assurance in an Agile setting.

You will gather requirements, write user stories and acceptance criteria, design and execute tests, and work with product owners, developers and stakeholders to ensure reliable software that meets requirements.

Qualifications

• 5+ years in business process analysis and requirements documentation.
• 5+ years in software QA/testing, including test design and defect tracking.
• 7+ years in software analysis/testing and customized test procedures.
• 2+ years in business process design.
• 5+ years using TFS, Visual Studio, SQL Server, MS Project, Balsamiq, Microsoft Office and legacy systems.
• Experience in government contexts preferred.

Responsibilities

• Gather, analyze and refine requirements, user stories and acceptance criteria.
• Map processes, prepare functional specs, diagrams and user docs.
• Evaluate practices and controls; propose improvements and gaps.
• Translate needs for technical teams and explain changes to stakeholders.
• Develop and execute test plans, scripts and cases for software.
• Validate solutions against requirements and track defects.
• Review logs, data and performance; coordinate with teams on fixes and releases.

Skills

Business process analysis

Requirements documentation

Workflow development

Stakeholder communication

Software QA/testing

Test design & execution

Defect tracking

Education

Bachelor's degree

Tools

TFS

Visual Studio

SQL Server

MS Project

Balsamiq

Microsoft Office

Legacy systems

Job description

Role is hybrid (3 days onsite per week), role could change to fully onsite with little to no notice. Candidates should expect to be fully onsite for the first 5 days for onboarding and training.

Business Analyst/Quality Assurance Analyst - Advanced

1. Scope of Project

The client supports the development, implementation, enhancement and maintenance of mission-critical applications. This assignment provides advanced business analysis and quality assurance services to help deliver reliable information systems that meet program requirements and established quality standards.

2. Position Description

The Business Analyst / Quality Assurance Analyst – Advanced performs both BA and QA functions, gathering requirements from stakeholders, conducting requirements analysis, and completing comprehensive software testing within a collaborative Agile environment. This role works closely with program staff, product owners, developers, and project stakeholders to translate operational needs into clear specifications, validate system functionality, and document testing outcomes. Assigned systems and programs will be defined for each engagement.

3. Duties and Responsibilities

Business Analysis

• Gather, analyze and refine business and technical requirements, user stories, use cases and acceptance criteria.
• Map business processes and workflows; prepare functional specifications, diagrams, reports and user documentation.
• Evaluate existing practices, system capabilities and controls; recommend improvements and resolve requirement gaps.
• Translate policy and operational needs for technical teams and explain technical changes to business stakeholders.

Quality Assurance / Software Testing

• Develop and execute test plans, test scripts and test cases for new or modified software, including regression and integration testing.
• Validate solutions against documented requirements and quality standards; identify, record, track and retest defects.
• Review application logs, database records and performance data to investigate errors and verify expected behavior.
• Create automated tests and maintain test suites when appropriate; document test coverage, outcomes and corrections.
• Coordinate with development teams on defect resolution, release readiness, user acceptance and post-implementation validation.

4. Required Skills and Experience

• 5+ years of experience with business process analysis, requirements documentation, workflow development and stakeholder communication.
• 5+ years of experience with software QA/testing experience, including test design, execution, defect tracking, reporting and test-result documentation.
• 7+ years of experience of software analysis/testing and customized test procedure experience.
• 2+ years of experience in business process design.
• 5+ years of experience with each of the following tools: TFS, Visual Studio, SQL Server, MS Project, Balsamiq, Microsoft Office and legacy systems
• Previous experience working within State, Federal, and/or local government

5. Preferred Skills and Experience

• Experience in public-sector Economic Services (including SNAP/TANF) or Early Child Care and Education programs.
• Agile development experience, test automation and knowledge of enterprise applications and integrations.

6. Education

Bachelor's degree in business, information systems, computer science or a related field, or equivalent extensive relevant experience.

7. Additional Skills

Strong analytical, organizational and communication skills; ability to manage competing priorities and meet deadlines.

Notes

• Role is hybrid (3 days onsite per week), role could change to fully onsite with little to no notice.
• Additional details: Candidates should expect to be fully onsite for the first 5 days for onboarding and training.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status