Business Analyst Patient Access (Grand Central / Prelude / Cadence / RTE)

Horizontal Talent; Minneapolis (MN); Remote; USD 90,000 - 120,000; Full time

Job summary

Horizontal Talent is seeking an experienced Business Analyst to support patient access workflows and Epic configuration. This 12-month remote opportunity offers collaboration across operations and IT to streamline revenue cycle processes and drive meaningful system improvements.

You will translate business needs into design specifications, participate in testing and go-live activities, and partner with trainers to develop targeted training materials.

Qualifications

• Active Epic certification in Grand Central, Prelude, Cadence, and RTE.
• 4+ years of healthcare experience.
• 4+ years of client-facing healthcare domain knowledge, including financial clearance.
• 4+ years of experience with Epic applications.
• 4+ years knowledge of revenue cycle metrics and process improvement.
• 2+ years of Epic experience and direct client experience.
• Strong analytical skills to assess workflows, data, and technical issues.
• Clear communication and ability to work across teams.
• Self-directed with strong organization and follow-through.

Responsibilities

• Support build, maintenance, upgrades, and project work for Epic Grand Central, Prelude, Cadence, and RTE.
• Translate business needs into clear functional and technical design specifications and review with stakeholders.
• Participate in workflow design, validation, testing, and issue resolution for enhancements and upgrades.
• Liaise between operations, IT, and third-party systems for application support and delivery.
• Assist with application incidents and troubleshoot defects or system issues.
• Support go-live activities and system upgrades with documentation and change control.
• Collaborate with trainers to develop training materials and curriculum.
• Build relationships with end users, business partners, and project teams for successful outcomes.

Skills

Epic Grand Central

Epic Prelude

Epic Cadence

Epic RTE

Healthcare experience

Client-facing healthcare domain

Analytical skills

Cross-team collaboration

Self-directed

Job description

Join a dynamic healthcare technology team as a Business Analyst supporting patient access workflows and Epic application configuration. This 12-month remote opportunity offers the chance to contribute to meaningful system improvements, collaboration across operations and IT, and support for key initiatives that help streamline revenue cycle processes.

Responsibilities

• Support build, maintenance, upgrades, and project work for Epic Grand Central, Prelude, Cadence, and RTE.
• Translate business needs into clear functional and technical design specifications and review them with stakeholders for accuracy.
• Participate in workflow design, validation sessions, testing, and issue resolution for medium to large-scale enhancements and upgrades.
• Serve as a liaison between operations, IT, and third-party systems to help coordinate application support and project delivery.
• Provide assistance with application incidents submitted through the help desk and help troubleshoot defects or system issues.
• Support go-live activities and system upgrades while maintaining strong documentation and change control practices.
• Collaborate with trainers to help develop and maintain application-specific training materials and curriculum.
• Build strong working relationships with end users, business partners, and project teams to support successful outcomes.

Skills

• Active Epic certification in Grand Central, Prelude, Cadence, and RTE.
• At least 4 years of healthcare experience.
• At least 4 years of direct client-facing healthcare domain knowledge, including financial clearance.
• At least 4 years of subject matter expertise in relevant Epic applications.
• At least 4 years of knowledge of revenue cycle metrics, KPIs, and process improvement practices.
• At least 2 years of Epic experience and direct client experience.
• Strong analytical skills with the ability to assess workflows, data, and technical issues.
• Clear communication skills and the ability to work collaboratively across teams.
• Self-directed approach with strong organization and follow-through.

Preferred Skills

• Additional experience with Epic Grand Central, Prelude, Cadence, and RTE beyond core certification requirements.
• Completion of Epic CEE to maintain certifications, proficiencies, and badges.
• Experience supporting patient access operational functions and related policies and procedures.
• Background in mentoring team members or serving as a subject matter expert.
• Comfort working in fast-moving project environments and contributing to system upgrades and enhancements.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel respected, supported, and empowered to succeed. We welcome candidates from all backgrounds and encourage applications from individuals who bring unique perspectives and experiences.