Business Analyst Manager - Merchant Pricing Team

Socket.dev; Spokane (WA); On-site; USD 118,000 - 185,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits eligible

Job summary

Bank of America in Spokane, WA is seeking a Business Analyst Manager to support strategic initiatives within a financial services context. You will partner with regional executives and line of business stakeholders, translate data into actionable insights, and lead cross-functional programs to drive performance.

You will conduct pricing analysis, oversee analytics and reporting, and guide teams to execute priorities in a fast-paced environment while maintaining strong relationships with senior

Qualifications

• 2+ years of Merchant experience and pricing knowledge required.
• Strong analytical and problem-solving skills with data interpretation.
• Ability to multitask, manage priorities, and meet deadlines.
• Proven ability to influence senior leaders and drive cross-functional initiatives.
• Leadership to guide small teams and ensure SLA-driven timelines.
• Strong organizational and communication skills; advanced Office skills.

Responsibilities

• Builds and executes business initiatives with stakeholders.
• Solves complex problems using business knowledge and data.
• Engages with leadership to deliver on objectives.
• Performs analytics to identify opportunities and measure outcomes.
• Develops plans to drive progress toward goals.
• Conducts pricing analysis and cost reviews.
• Supports Merchant Field Sales and related teams.

Skills

Merchant experience

Interchange pricing

Analytical thinking

Multitasking

Stakeholder management

Leadership

Organizational skills

Microsoft Office

Excel

PowerPoint

Communication

Education

High School Diploma / GED

Tools

Excel

PowerPoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Business Analyst Manager serves as a strategic partner to Region Executives and key Line of Business stakeholders, providing executive-level business insights, performance analysis, reporting oversight, and program leadership. This role is responsible for driving complex initiatives, translating data into actionable recommendations, and ensuring effective execution of business priorities. The position requires strong strategic thinking, sound business judgment, and the ability to operate independently in a fast-paced environment while managing multiple priorities. Success in this role depends on building and maintaining strong relationships with senior leaders, influencing across organizational boundaries, and collaborating closely with cross-functional partners to support business objectives and drive operational excellence.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Conduct pricing analysis, statement reviews, cost comparison, pricing proposals
• National support for Merchant Field Sales, Centralized Sales, and Retention teams, including Onboarding, product support, buyers’ remorse, and technology support

Required Qualifications:

• 2+ years of Merchant experience required
• Interchange and pricing knowledge required
• Strong analytical and problem-solving skills, including experience interpreting data, identifying business opportunities, developing insights, and translating findings into actionable recommendations.
• Ability to multitask, manage competing priorities, and meet deadlines
• Proven ability to partner with senior leaders and cross-functional stakeholders, influence decisions, and drive initiatives across multiple business areas.
• Leadership skills, ability to lead small team, manage team deadlines to SLAs, critical to application process/timeline
• Strong organizational and communication skills, with the ability to independently manage multiple priorities and deliver results in a fast-paced environment.
• Microsoft Office, advanced Excel and PowerPoint skills

Desired Qualifications

• Credit knowledge desired

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - Melville - 300 BROADHOLLOW RD - BANK OF AMERICA (NY5529), US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)

Pay and benefits information

Pay range$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company

BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.