Merchant Specialist - Denver

Bank of America; United States; On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Annual discretionary plan

Benefits eligible

Job summary

Bank of America seeks a Merchant Specialist to advise clients on payment solutions and grow the firm’s merchant portfolio through proactive engagement and cross-functional collaboration. The role requires travel to meet clients and partners in person, deliver proposals, and maintain a strong sales pipeline.

Ideal candidates have 2+ years in payments and direct sales, with deep knowledge of digital payments and merchant services.

Qualifications

• 2+ years of Payments industry experience.
• 2+ years of direct sales experience.
• Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions.
• Proven experience cultivating and strengthening client and business partner relationships.
• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.
• Demonstrated effective communication skills, including written, oral and presentation skills.
• Effective planning, prioritization, and time management skills.
• Ability to quickly learn various product solutions.
• Strong analytical and organizational skills.

Responsibilities

• Leverage consultative sales process and knowledge of various industries to identify clients' needs.
• Recommend solutions that meet clients' needs with a focus on more complex opportunities and solutions.
• Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to SLAs.
• Build meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security.
• Identify opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients.
• Act as a champion for clients by connecting expertise across the company to help them achieve their goals.
• Establish relationships with associations and vendor partners and adapts to an ever-changing payment processing environment.
• Independently identify sales opportunities from the bank’s portfolio of clients.

Skills

Payments experience

Sales experience

Relationship management

Independent work

Communication skills

Time management

Analytical skills

Fast learner

Education

High School Diploma / GED

Job description

Company Purpose and Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Merchant Specialist (MS) Role Overview

The Merchant Specialist (MS) provides merchant client advisory and solutions that address their processing needs. The MS proactively identifies opportunities to grow net new business to the firm, provides high level advisory to deepen relationships with clients by working closely with Business Banking Relationship Managers and Merchant Solutions partners. This individual can provide a high level of advisory to clients and translate these opportunities into incremental business for the firm. Candidates should possess a deep understanding of the client’s payments ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively. They will work across a matrixed coverage organization to deliver responsible growth and serve as the merchant point of contact for relationship management teams and leaders. This is a field-based role that requires travel to in-person meetings with clients, internal partners, and leaders within the firm. The role also includes all sales administration functions, including developing and maintaining a strong pipeline, pre‑call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals. This role requires prospecting for existing Business Banking clients with merchant services needs, and requires knowledge of both the proprietary Bank of America Merchant Services platform as well as the Fiserv Clover platform.

Responsibilities

• Leverage consultative sales process and knowledge of various industries (including but not limited to healthcare, retail, restaurant) to identify clients' needs
• Recommend solutions that meet clients' needs with a focus on more complex opportunities and solutions
• Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
• Build meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
• Identify opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
• Act as a champion for clients by connecting expertise across the company to help them achieve their goals
• Establish relationships with associations, centers of influence, and vendor partners and adapts to an ever‑changing payment processing environment
• Independently identify sales opportunities from the bank’s portfolio of clients

Skills

• Account Management
• Business Development
• Client Solutions Advisory
• Portfolio Management
• Relationship Building
• Client Management
• Portfolio Analysis
• Prospecting
• Referral Identification
• Referral Management
• Business Acumen
• Consulting
• Customer and Client Focus
• Fiscal Responsibility
• Pipeline Management

Required Qualifications

• 2+ years of Payments industry experience
• 2+ years of direct sales experience
• Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions
• Proven experience cultivating and strengthening client and business partner relationships
• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals
• Demonstrated effective communication skills, including written, oral and presentation skills
• Effective planning, prioritization, and time management skills
• Ability to quickly learn various product solutions
• Strong analytical and organizational skills

Desired Qualifications

• Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients
• Knowledge of Fiserv systems and products, including Clover
• Knowledge of the Bank of America Merchant Services platform

Minimum Education Requirement

• High School Diploma / GED / Secondary School or equivalent

Job Details

Shift: 1st shift (United States of America) Hours Per Week: 40

Pay Transparency details US - CO - Denver - 370 17TH ST - REPUBLIC PLAZA (CO1004)

Pay and Benefits Information

• Pay range $92,000.00 - $122,700.00 annualized salary, offers to be determined based on experience, education and skill set.
• Discretionary incentive eligible
• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

• This role is currently benefits eligible.
• We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Additional Company Information

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency