Business Analyst Level II

Neumo; Fort Wayne (IN); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Neumo is seeking a level II Business Analyst to partner across departments, analyze processes and data, and drive operational efficiency. You will gather requirements, document processes, and enable data-driven decisions while mentoring junior team members in enterprise-wide initiatives.

The role emphasizes discovery, governance, and collaboration with engineering, CX, finance, and IT to implement system improvements and ROI-driven programs.

Qualifications

• 5–7+ years in business analysis, operations, or consulting.
• Experience delivering cross-functional projects in SaaS or tech-enabled services.
• Familiarity with CRM/ERP platforms (Salesforce, etc.).
• Proven ability to gather business requirements and write BRDs.
• Strong analytical skills and attention to detail.

Responsibilities

• Perform discovery to support transformation initiatives.
• Document current-state processes and identify inefficiencies and risks.
• Lead requirements gathering sessions with stakeholders.
• Translate business needs into functional/technical requirements.
• Partner with engineering, CX, finance, and IT to implement improvements.
• Develop basic reporting with the BI team and support automation.
• Conduct root-cause analysis and recommend scalable solutions.
• Create business cases and ROI models for initiatives.
• Maintain process documentation and governance.
• Lead complex enterprise-wide initiatives with mentorship.

Skills

Strong analytical skills

Gather & document requirements

BRD writing

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Process analysis

Reporting & dashboards

Executive alignment

Education

Bachelor’s degree or equivalent

Tools

Visio

Lucidchart

Miro

Power BI

Tableau

Snowflake

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Analyst Level II

Business Operations Full Time Fort Wayne, IN, US

Position Summary

The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and enables data-driven decision-making across the enterprise. In this role, the Senior Business Analyst will take on greater complexity, autonomy, and responsibility for enterprise-wide initiatives and mentorship of junior team members.

• Perform discovery to assist transformation initiatives across the organization.


• Document current-state processes and identify inefficiencies, risks, and system gaps.


• Lead requirements gathering sessions with stakeholders across departments.


• Translate business needs into functional and technical requirements.


• Partner with engineering, CX, finance, and IT teams to implement system improvements.


• Develop basic reporting in collaboration with the BI team and support automation initiatives by identifying opportunities for workflow optimization.


• Conduct root cause analysis and recommend scalable solutions.


• Perform ad hoc data analysis to support discovery efforts and assist decision-making rooted in facts.


• Create and lead business cases and ROI models for operational initiatives.


• Maintain process documentation and governance standards.


• Lead complex, enterprise-wide initiatives with broad discretion and minimal supervision.


• Define analysis standards, governance, and best practices; provides mentorship.


• Influences operational strategy and makes recommendations on process architecture and cross-functional priorities.


• Performs other related duties as assigned.


• Foundational process mapping and documentation skills (e.g., Visio, Lucidchart, Miro).


• Ability to gather and document basic business requirements and user stories.


• Strong analytical skills and comfort working with data.


• Strong attention to detail and a willingness to learn.


• Proficiency writing business requirements documents (BRDs) and defining functional and technical requirements.


• Experience partnering cross-functionally with technical and non-technical teams.


• Familiarity with KPIs, performance dashboards, and BI tools (Power BI, Tableau, Snowflake).


• Effective communication and stakeholder-management skills.


• Expert process analysis, root cause analysis, and scalable solution design.


• Experience building business cases and ROI models for operational initiatives.


• Ability to define governance and process-documentation standards.


• Project leadership and mentoring; translating business needs into enterprise solutions.

Education, Experience & Certifications

Required:

Bachelor’s degree or equivalent experience; 5–7+ years of business analysis, operations, or consulting experience, including cross-functional project delivery. An equivalent combination of education and experience may be considered.

Preferred:

Experience in SaaS, GovTech, or technology-enabled services organizations.

Exposure to CRM, ERP, or contact center platforms (e.g., Salesforce, Amazon Connect).

Experience supporting automation or AI-driven initiatives.

Familiarity with BI tools (Power BI, Tableau, Snowflake, etc.).

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

Prolonged periods of sitting at a desk and working on a computer.

Occasional movement about the office and the ability to lift up to 15 pounds.

Sufficient visual acuity and manual dexterity to operate a computer and standard office equipment.

This position operates in a professional office environment and follows a standard full-time schedule, with occasional extended hours around cutovers, go-lives and period-end constraints. A hybrid work arrangement may be available in accordance with department and organizational policy.

Work location:

Travel: Up to 10%

Schedule: Standard full-time schedule, with occasional extended hours to support cutovers and critical project milestones. Occasional travel between company locations may be required.