Senior Business Analyst — Strategy, Data & Ops Leader

Neumo; Fort Wayne (IN); Ibrido; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

Neumo in Fort Wayne, Indiana is seeking a Senior Business Analyst to partner across departments, analyze processes, systems, and data to drive efficiency and scalable operations. This role will tackle enterprise initiatives, mentor junior staff, and lead complex projects with minimal supervision.

You will map current-state processes, gather requirements, and translate business needs into functional and technical specs.

Competenze

• Bachelor’s degree or equivalent experience; 5–7+ years of business analysis, operations, or consulting experience.
• Experience in SaaS, GovTech, or technology-enabled services.
• Exposure to CRM, ERP, or contact center platforms (e.g., Salesforce, Amazon Connect).
• Experience supporting automation or AI-driven initiatives.
• Familiarity with BI tools (Power BI, Tableau, Snowflake, etc.).

Mansioni

• Perform discovery to assist transformation initiatives.
• Document current-state processes and identify inefficiencies, risks, and system gaps.
• Lead requirements gathering sessions with stakeholders across departments.
• Translate business needs into functional and technical requirements.
• Partner with engineering, CX, finance, and IT teams to implement system improvements.
• Develop basic reporting in collaboration with the BI team and support automation initiatives by identifying opportunities for workflow optimization.
• Conduct root cause analysis and recommend scalable solutions.
• Perform ad hoc data analysis to support discovery efforts and assist decision-making rooted in facts.
• Create and lead business cases and ROI models for operational initiatives.
• Maintain process documentation and governance standards.
• Lead complex, enterprise-wide initiatives with broad discretion and minimal supervision.
• Define analysis standards, governance, and best practices; provides mentorship.
• Influences operational strategy and makes recommendations on process architecture and cross-functional priorities.
• Performs other related duties as assigned.
• Foundational process mapping and documentation skills (e.g., Visio, Lucidchart, Miro).
• Ability to gather and document basic business requirements and user stories.
• Strong analytical skills and comfort working with data.
• Strong attention to detail and a willingness to learn.
• Proficiency writing business requirements documents (BRDs) and defining functional and technical requirements.
• Experience partnering cross-functionally with technical and non-technical teams.
• Familiarity with KPIs, performance dashboards, and BI tools (Power BI, Tableau, Snowflake).
• Effective communication and stakeholder-management skills.
• Expert process analysis, root cause analysis, and scalable solution design.
• Experience building business cases and ROI models for operational initiatives.
• Ability to define governance and process-documentation standards.
• Project leadership and mentoring; translating business needs into enterprise solutions.

Conoscenze

Business analysis

Root cause analysis

Stakeholder management

Requirements gathering

Data analysis

Process mapping

Formazione

Bachelor's degree or equivalent experience

Strumenti

Power BI

Tableau

Visio

Lucidchart

Miro

Snowflake

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Analyst Level III

Full Time Fort Wayne, IN, US

12 days ago Requisition ID: 2770

Senior Business Analyst

Position Summary

The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and enables data-driven decision-making across the enterprise. In this role, the Senior Business Analyst will take on greater complexity, autonomy, and responsibility for enterprise-wide initiatives and mentorship of junior team members.

• Perform discovery to assist transformation initiatives across the organization.
• Document current-state processes and identify inefficiencies, risks, and system gaps.
• Lead requirements gathering sessions with stakeholders across departments.
• Translate business needs into functional and technical requirements.
• Partner with engineering, CX, finance, and IT teams to implement system improvements.
• Develop basic reporting in collaboration with the BI team and support automation initiatives by identifying opportunities for workflow optimization.
• Conduct root cause analysis and recommend scalable solutions.
• Perform ad hoc data analysis to support discovery efforts and assist decision-making rooted in facts.
• Create and lead business cases and ROI models for operational initiatives.
• Maintain process documentation and governance standards.
• Lead complex, enterprise-wide initiatives with broad discretion and minimal supervision.
• Define analysis standards, governance, and best practices; provides mentorship.
• Influences operational strategy and makes recommendations on process architecture and cross-functional priorities.
• Performs other related duties as assigned.
• Foundational process mapping and documentation skills (e.g., Visio, Lucidchart, Miro).
• Ability to gather and document basic business requirements and user stories.
• Strong analytical skills and comfort working with data.
• Strong attention to detail and a willingness to learn.
• Proficiency writing business requirements documents (BRDs) and defining functional and technical requirements.
• Experience partnering cross-functionally with technical and non-technical teams.
• Familiarity with KPIs, performance dashboards, and BI tools (Power BI, Tableau, Snowflake).
• Effective communication and stakeholder-management skills.
• Expert process analysis, root cause analysis, and scalable solution design.
• Experience building business cases and ROI models for operational initiatives.
• Ability to define governance and process-documentation standards.
• Project leadership and mentoring; translating business needs into enterprise solutions.

Education, Experience & Certifications

Required:

• Bachelor’s degree or equivalent experience; 5–7+ years of business analysis, operations, or consulting experience, including cross-functional project delivery. An equivalent combination of education and experience may be considered.

Preferred:

• Experience in SaaS, GovTech, or technology-enabled services organizations.
• Exposure to CRM, ERP, or contact center platforms (e.g., Salesforce, Amazon Connect).
• Experience supporting automation or AI-driven initiatives.
• Familiarity with BI tools (Power BI, Tableau, Snowflake, etc.).

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional movement about the office and the ability to lift up to 15 pounds.
• Sufficient visual acuity and manual dexterity to operate a computer and standard office equipment.

This position operates in a professional office environment and follows a standard full-time schedule, with occasional extended hours around cutovers, go-lives and period-end constraints. A hybrid work arrangement may be available in accordance with department and organizational policy.

Work location:

Travel: Up to 10%

Schedule: Standard full-time schedule, with occasional extended hours to support cutovers and critical project milestones. Occasional travel between company locations may be required.