Business Analyst (Integrations)

Confidential Jobs; United States; Remote; MXN 1,017,000 - 1,781,000; Part time

Job summary

Confidential Jobs is seeking a Business Analyst (Integrations) for an independent contract role. This remote position requires aligning HR tech ecosystems with Workplace Equity, serving as the onboarding lead for integrations with Workday, SAP, UKG, ADP, and Merge.

You will map data, maintain data integrity, manage customer communications, and troubleshoot issues from onboarding through go-live, while ensuring compliance with reporting standards.

Qualifications

• 3+ years of experience in a Business Analyst, Technical Support, or Implementation role.
• SQL: Basic to intermediate proficiency for querying databases and validating data mappings.
• Jira/Azure Devops for ticket tracking and documentation and FAQ maintenance.
• Excel: Advanced skills (VLOOKUPs, Pivot Tables) for data auditing.
• HRIS familiarity with major HRIS platforms (e.g., Workday, SAP SuccessFactors, UKG, or ADP).
• Excellent written and verbal communication; ability to explain technical concepts to non-technical stakeholders.
• Strong project management skills; track multiple client onboardings.
• Must have experience with Workday.

Responsibilities

• Lead the integration process for new customers, specifically focusing on platforms like Workday, SAP, UKG, ADP, and Merge.
• Identify, map, and validate data fields between client HRIS/payroll systems and internal schemas.
• Manage customer success communications on integration status, timelines, and requirements.
• Proactively monitor integration health and resolve issues.
• Serve as Level 1 support for integration inquiries and document FAQs.
• Track internal onboarding procedures and suggest process improvements.
• Test data feeds to ensure Workplace Equity reporting compliance.

Skills

BA Experience

SQL

Jira/Azure DevOps

Excel

HRIS Knowledge

Communication

Project Management

Workday

Tools

Jira

Azure DevOps

Job description

Job Title: Business Analyst, Integrations (Independent Contractor, Remote)

Company: US-based SaaS company

Location: Remote (Must work US hours, 6 AM – 2 PM Pacific Time or 9am - 5pm Eastern Time)

About the Role

As a Business Analyst (Integrations), you will play a critical role in bridging the gap between our customers' HR technology ecosystems and our Workplace Equity platform. You will be the primary point of contact for technical onboarding, ensuring that data flows seamlessly and accurately.

This role is designed for a proactive problem-solver who enjoys technical troubleshooting and client relationship management. By managing the end-to-end integration lifecycle, you will directly accelerate client time-to-value and allow our Engineering teams to focus on core product innovation.

Primary Responsibilities

• Implementation & Onboarding: Lead the integration process for new customers, specifically focusing on platforms like Workday, SAP, UKG, ADP, and Merge.
• Data Mapping: Identify, analyze, and map new data fields between client HRIS/Payroll systems and internal schemas to ensure data integrity.
• Customer Success: Conduct regular check-ins and manage all email communications regarding integration status, timelines, and technical requirements.
• Issue Resolution: Proactively monitor integration health, identify bottlenecks, and follow up on technical issues until full resolution.
• Level 1 Support: Act as the first line of defense for integration-related inquiries, documenting FAQs and troubleshooting common errors.
• Process Improvement: Track internal implementation procedures and suggest optimizations to reduce onboarding cycle times.
• Quality Assurance: Conduct rigorous testing of data feeds to ensure compliance with Workplace Equity reporting standards.

Required Skills & Qualifications

• Experience: 3+ years of experience in a Business Analyst, Technical Support, or Implementation role.
• Technical Tools:
• SQL: Basic to intermediate proficiency for querying databases and validating data mappings.
• Jira/Devops: Experience using Jira/Azure Devops for ticket tracking and documentation and FAQ maintenance.
• Excel: Advanced skills (VLOOKUPs, Pivot Tables) for data auditing.
• HRIS Familiarity: Practical experience or strong familiarity with major HRIS platforms (e.g., Workday, SAP SuccessFactors, UKG, or ADP) is highly preferred.
• Communication: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Organization: Strong project management skills with the ability to track multiple client onboardings simultaneously.
• Must have experience with Workday

Impact & Growth

• Operational Efficiency: You will significantly reduce the burden on Product and Engineering resources by handling support-heavy integration tasks.
• Delivery Quality: Your attention to detail in testing and mapping will ensure high-quality data for our customers’ equity analysis.
• Future Scope: As you master HRIS integrations, you will eventually expand your expertise into Payroll integration onboarding, becoming a subject matter expert in end-to-end compensation data flow.