Business Analyst III

WM; Windsor (CT); Hybrid; USD 85,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Stock purchase plan

Paid vacation and holidays

Job summary

WM in Windsor, CT requires an experienced analyst to provide advanced data analysis, reporting, and recommendations to enhance department workflow and quality. The role supports strategic initiatives within the Billing Department and collaborates across functions to drive improvements.

You will prepare data summaries, monitor processes, and train team members as needed while ensuring data accuracy and timely project completion in a hybrid work environment.

Qualifications

• Requires Bachelor's degree in Business Administration or related field and 4 years of relevant work experience.
• 5 years of relevant work experience beyond education requirement.
• Advanced skills in Microsoft Office Suite and data visualization tools.

Responsibilities

• Develop data analyses and reports for management.
• Manage and support strategic initiatives in the Billing Department.
• Identify trends and root causes in large datasets to support improvements.
• Lead cross-functional projects and communicate with stakeholders.
• Ensure data accuracy and process improvements across workflows.

Skills

Data analysis

Project management

Communication

Independent work

Education

Bachelor's degree in Business Administration

Tools

Power BI

Microsoft Office

Lean Six Sigma

Excel

Job description

Job Summary

Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis and project management in order to support and enhance overall department workflow, customer service, improvement and work quality.

Essential Duties And Responsibilities

• Manages and supports various strategic initiatives and large projects to support the development of processes within the Billing Department.
• Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Monitors overall work flow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
• Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• Education and Experience

Education: Bachelors Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

Experience: 5 years of relevant work experience (in addition to education requirement).

• Certificates, Licenses, Registrations or Other Requirements

None required.

• Other Knowledge, Skills or Abilities Required
• Requires advanced skills in Microsoft Office Suite
• Strong verbal and written communication skills with the ability to communicate complex information to diverse audiences
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or continuous improvement principles
• Experience with business intelligence and visualization tools such as Power BI or similar platforms
• Ability to analyze large and complex datasets to identify trends, root causes, risks, and improvement opportunities
• Demonstrated project management skills including planning, prioritization, risk management, and stakeholder communication
• Self-motivated with the ability to work independently and collaboratively
• Adaptability and willingness to learn new technologies and business processes

• Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is an office setting (Windsor, CT) Hybrid schedule (M-TH in office, Friday remote)

Pay: The expected base pay range for this hybrid position is $84,700- $107,910. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.