Business Analyst II - IT Asset Management

nshs; Warrenville (IL); Hybride; USD 53 000 - 82 000; Plein temps

Résumé du poste

nshs is seeking a Business Analyst II - IT Asset Management in Warrenville, IL (hybrid with Skokie option). The role focuses on end-to-end hardware asset lifecycles, ServiceNow HAM management, and cross-functional collaboration to ensure asset compliance and cost efficiency.

You will lead small projects, develop IT hardware standards, and create dashboards for executive and audit needs. Requires 2–5 years in ITAM and relevant HAM certifications.

Qualifications

• Bachelor's degree in IT, Business, STEM or related field.
• Certifications in HAM or IT asset management are preferred.
• 2-5 years of experience in IT Asset Management or related fields.

Responsabilités

• Oversee End-to-End Hardware Asset Lifecycle in ServiceNow HAM.
• Analyze asset data trends and identify cost optimization opportunities.
• Coordinate asset procurement, deployment, and retirement workflows.
• Develop and maintain dashboards for asset governance and audits.
• Collaborate with IT and finance to align assets with budgets.

Connaissances

ServiceNow HAM

Data analysis

IT asset management

Financial analysis

Formation

Bachelor's degree in IT/Business

Master's degree preferred

Outils

ServiceNowHAM

Description du poste

Hourly Pay Range:

$38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position: Business Analyst II - IT Asset Management

Location: Warrenville, IL or Skokie, IL

Full Time

Hours: Monday-Friday, 8:00am- 5:00pm

Hybrid Position

Job Summary:

The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations.

This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization.

The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users.

This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards.

What you will do:

• Manage End-to-End Hardware Asset Lifecycle
• Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM.
• Asset Data Analysis & Optimization
• Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
• ServiceNow HAM Configuration & Enhancement
• Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations.
• Development of IT Hardware Standards
• Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
• Process Improvement & Documentation Development
• Draft business cases, SBARs, and standardization proposals for ITAM improvements.
• Reporting & Dashboard Development
• Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs.
• Cross-Functional Financial & Procurement Coordination
• Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
• Lead Asset Audits & Reconciliation
• Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions.
• Compliance & CMDB Governance Oversight
• Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews.
• Training & Operational Guidance
• Provide guidance and process training to field services, inventory teams, and operational stakeholders.

What you will need:

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience)
• Preferred : Master's degree in IT, Business, STEM, or related field
• Certifications:
• ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days).
• ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months).
• Preferred:
• CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• CIS - Data Foundations (CMDB & CSDM)
• ITIL 4 Foundation
• Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management.
• Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management.
• Unique or Preferred Skills:
• Requirements gathering, process mapping (BPMN), and gap analysis.
• User story creation, acceptance criteria, and UAT coordination.
• Business process improvement and automation identification.
• Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.
• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Knowledge of IT asset management frameworks, tools, and best practices.
• Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
• Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making