Business Analyst I - IT Asset Management

nshs; Warrenville (IL); Hybrid; USD 44,000 - 68,000; Full time

Benefits offered by this job

Incentive pay

Annual increases

Career pathways for growth

Medical, dental, vision options

Tuition Rei

Job summary

nshs, based in Warrenville, IL, seeks an IT Asset Management Business Analyst I to support hardware asset lifecycle administration within the ServiceNow HAM module. You will ensure asset data integrity, perform reconciliations, and help implement ITAM policies and procedures.

Under guidance from senior team members, the Analyst assists lifecycle transactions, audits, reporting, and foundational ServiceNow configuration.

Qualifications

• Education and certification matching IT asset management roles are required or highly preferred.
• Bachelor's degree or 4+ years of related experience is acceptable in lieu of degree.
• Experience with ServiceNow HAM and IT asset governance is beneficial.

Responsibilities

• Maintain Asset & CMDB Data Accuracy: ensure asset and configuration item integrity in the CMDB.

Skills

IT Asset Management

ServiceNow HAM

Data analysis

Stakeholder comms

Microsoft Office

Education

Bachelor's degree in IT/Business/STEM

HS diploma + 4 years related experience

Tools

ServiceNow HAM

WASP Inventory Cloud

CMDB tooling

Job description

Hourly Pay Range

$31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Business Analyst I - IT Asset Management
• Location: Warrenville, IL or Skokie, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position

Job Summary

The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the ServiceNow Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures.

Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational ServiceNow configuration activities. The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal.

What you will do

• Maintain Asset & CMDB Data Accuracy: Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.
• Inventory Reconciliation & Physical Audits: Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records.
• Data Quality & Cleanup Activities: Identify and correct incomplete, duplicate, or inaccurate records within the HAM module.
• Support Development of IT Hardware Standards: Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
• Execute Hardware Asset Lifecycle Transactions: Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM.
• Routine Reporting & Dashboard Support: Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking.
• Process Documentation & Knowledge Support: Maintain job aids, knowledge articles, and process documentation using established templates.
• Support Governance & Compliance Activities: Assist with audit evidence collection, documentation preparation, and compliance checks.
• Assist with Discovery & Integration Updates: Support hardware discovery processes and ensure accurate population of asset and CI records.
• Cross-Team Collaboration & Vendor Coordination: Work with IT operations, field services, and vendors to resolve routine asset discrepancies.

What you will need

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience)
• Certification: ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days)
• Preferred: HAM Certified Implementation Specialist (HAM-CIS)
• CHAMP - Certified Hardware Asset Management Professional
• CITAM - Certified IT Asset Manager (IAITAM)
• ITIL 4 Foundation
• Experience: 1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management. Preferred: 3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management.

Unique or Preferred Skills

• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.
• Basic understanding of IT hardware lifecycles and compliance standards.
• Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
• Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision‑making and problem‑solving.
• Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams and external vendors.
• Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
• High attention to detail and accuracy.
• Ability to work in a team and graduate to more independent work with experience.

Benefits (For full time or part time positions)

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Rei