Business Analyst II — Enterprise Ops & Strategy

Neumo; Fort Wayne (IN); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Neumo is seeking a level II Business Analyst to partner across departments, analyze processes and data, and drive operational efficiency. You will gather requirements, document processes, and enable data-driven decisions while mentoring junior team members in enterprise-wide initiatives.

The role emphasizes discovery, governance, and collaboration with engineering, CX, finance, and IT to implement system improvements and ROI-driven programs.

Qualifications

• 5–7+ years in business analysis, operations, or consulting.
• Experience delivering cross-functional projects in SaaS or tech-enabled services.
• Familiarity with CRM/ERP platforms (Salesforce, etc.).
• Proven ability to gather business requirements and write BRDs.
• Strong analytical skills and attention to detail.

Responsibilities

• Perform discovery to support transformation initiatives.
• Document current-state processes and identify inefficiencies and risks.
• Lead requirements gathering sessions with stakeholders.
• Translate business needs into functional/technical requirements.
• Partner with engineering, CX, finance, and IT to implement improvements.
• Develop basic reporting with the BI team and support automation.
• Conduct root-cause analysis and recommend scalable solutions.
• Create business cases and ROI models for initiatives.
• Maintain process documentation and governance.
• Lead complex enterprise-wide initiatives with mentorship.

Skills

Strong analytical skills

Gather & document requirements

BRD writing

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Process analysis

Reporting & dashboards

Executive alignment

Education

Bachelor’s degree or equivalent

Tools

Visio

Lucidchart

Miro

Power BI

Tableau

Snowflake

Job description

Neumo is seeking a level II Business Analyst to partner across departments, analyze processes and data, and drive operational efficiency. You will gather requirements, document processes, and enable data-driven decisions while mentoring junior team members in enterprise-wide initiatives.

The role emphasizes discovery, governance, and collaboration with engineering, CX, finance, and IT to implement system improvements and ROI-driven programs.