Business Analyst I

Partner; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Partner is seeking a Business Analyst I for a hybrid role in Philadelphia, requiring 4 days on-site. The analyst will bridge business needs with IT, manage defect tickets, and support process improvements and automation opportunities.

Ideal candidates have a Bachelor's degree and 1–3 years of relevant experience, with familiarity in Jira, Confluence, Smartsheet, and PowerPoint. Strong communication and analytical skills are essential.

Qualifications

• Requires a Bachelor's degree or equivalent work experience.
• Typically 1–3 years of relevant technical or business work experience.
• Knowledge of Jira, Confluence, Smartsheet, and PowerPoint is a plus.
• Understands IT systems and the business units they support.

Responsibilities

• Serve as liaison between business and IT to deliver technical solutions.
• Own defect tickets and manage follow-up through resolution.
• Lead team POR and conduct weekly standups.
• Create customer-facing slide decks.
• Analyze partner operations to identify automation opportunities.
• Assist in business process redesign and documentation for new tech.
• Translate requirements into functional specs for IT and manage changes.
• Educate IT on business direction and priorities.
• Facilitate communication to negotiate agreements and commitments.

Skills

Experience 1-3 years

Business domain knowledge

IT systems understanding

Education

Bachelor's Degree in CS / IS / Business or related field

Tools

Jira

Confluence

Smartsheet

PowerPoint

Job description

Title: Business Analyst I

Location: Philadelphia, PA

Type: Contract

Our client is seeking a Business Analyst I who will serve as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.

This is a hybrid opportunity, requiring 4 days on-site in the Philadelphia office.

Key Accountabilities

• Responsible for new trial defect tickets, including follow-up and management of defect tickets.
• Manage team POR and hold weekly standup for updates.
• Help create customer-facing slide decks.
• Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Translates high-level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Educates the IT organization on the direction of the business.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
• May make recommendations for buy versus build decision.

Required Skills

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field; or equivalent work experience.
• Typically has 1 to 3 years of relevant technical or business work experience.
• Knowledge of Jira, Confluence, Smartsheet, and PowerPoint are a plus.
• Expertise in the business unit(s) they support as well as an understanding of the IT organization's systems and capabilities.
• An understanding of a technical environment and technological trends; able to use this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge.