Business Analyst I

Azusa Solutions; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) plan

Remote or Hybrid telework

Employee referral program

Job summary

Azusa Solutions seeks a Business Analyst I to join a team delivering IT systems for NYC's DSS/ITS. The role focuses on requirements, security considerations, and coordinating with technical teams to ensure deliverables align with business needs.

The position requires on-site work in Brooklyn, NY, with a strong emphasis on stakeholder collaboration, documentation, and supporting security-related infrastructure and access controls.

Qualifications

• Minimum 6 years experience in business analysis and IT systems.
• Experience coordinating with technical teams and stakeholders.
• Ability to analyze requirements and define deliverables.
• Familiarity with security remediation and vulnerability concepts.

Responsibilities

• Develop business and technical requirements for projects.
• Analyze requirements with stakeholders and document them.
• Administer user access to security software and install client software.
• Support SAS/Q-Flow infrastructure and user access.
• Create new users, group memberships and responsibilities.
• Resolve hardware/software issues and monitor systems.
• Work with vendors to resolve issues and assist with SME input.
• Contribute to user stories and break down requirements into software changes.

Skills

Stakeholder coordination

Requirements analysis

Project oversight

Security awareness

Vendor coordination

Education

Bachelor’s degree or higher

Tools

JIRA

Balasamiq

MS Visio

Job description

Azusa Solutions is seeking a Business Analyst I to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals.

This position supports IT systems for the New York City Department of Social Services (DSS)/Information Technology Services (ITS). ITS serves all DSS program areas to fulfill their IT needs. To meet the business needs and ITS' workload, ITS is seeking qualified candidates in the areas of Database design, architecture, and development, including base definition, structure, documentation, long-range requirements, operational guidelines, and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries. Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to database management. Proposes and implements enhancements that will improve the performance and reliability of various systems that ITS supports across DSS program areas.

Eligibility:

• *Candidates must be legally authorized to work in the United States. Visa sponsorship is not available for this position at this time.
• *Candidates must live within commuting distance to the five Boroughs of New York City.
• *Candidates must be able to work on-site in or near the Brooklyn, NY area.
• *Candidates must be prepared to provide a minimum of 2 professional references and at least one within the last 24 months

Key Responsibilities:

• Develop business and technical requirements for projects.
• Work with the stakeholders to analyze requirements
• Administer user access to Security software
• Install security client software on desktop
• Support and maintain Q-Flow and the SAS, application, infrastructure and user access
• Creation of new users in Q-Flow, SAS and their group membership and responsibilities.
• Add users and install desktop software for users of the SAS system.
• Resolve Q-Flow hardware and software issues such malfunctioning scanners, printers and information page device manager PCs.
• Assist in the development of user stories and break down requirements into deliverable applicable software changes with the application owner as an SME.
• Work with vendors to resolve any supported hardware issues that arise.
• Support and maintain infrastructure and software
• Monitor system peripherals making sure all are online.
• Work with vendor to resolve any software or hardware issues
• Modify any pre-recorded announcements timing or verbiage
• Assign ad-hoc phone numbers to assigned speaker groups
• Support Server and Desktop security software
• Monitor server infrastructure for security vulnerabilities using the Trellix and Crowdstrike consoles.
• Resolve any security update issues from the weekly cyber rogue report on desktops

Required Skills & Qualifications:

A minimum of 6 years of experience with the following skill sets:

• Business Analysis tools such as: JIRA, Balasamiq & MS Visio
• Working and coordinating with the technical teams in understanding the requirements
• Overseeing project deliverables
• Analyzing and remediation of infrastructure security vulnerabilities.

Preferred Skills & Qualifications:

• Bachelor’s degree or higher in related field

Benefit Information

• Generous paid time off
• Health, vision, and dental benefits
• Long term/short term disability
• Life insurance
• 401(k) plan with match available immediately
• Employee referral incentive
• Remote or Hybrid telework arrangements are available for some positions

About Azusa

Azusa Solutions (Azusa) helps clients solve their toughest challenges in the area Enterprise Application Development and Maintenance. Azusa is an equal opportunity employer. Find out more about Azusa at www.AzusaSolutions.com.