Business Analyst: Disputes & Fraud Platforms

SoFi; Sandy (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentives

Competitive benefits

Job summary

SoFi is seeking a highly organized Business Analyst to support the Disputes Central and Fraud Central platforms. This role will liaison between Cardholder Services, Operations, Product, Engineering, clients, and technology partners.

Responsibilities include requirements gathering, UAT leadership, onboarding support, and reporting development using Snowflake, Quavo BI, and Salesforce. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Operations, or related field (equivalent experience considered).
• Experience as a Business Analyst, Systems Analyst, Operations Analyst, Product Analyst, or similar role.
• Experience gathering requirements and translating business needs into user stories, process docs, or functional requirements.
• Experience coordinating UAT and managing defects through resolution.
• Strong analytical, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills.

Responsibilities

• Support Disputes Central and Fraud Central platforms, including issue resolution and ticket management.
• Lead UAT and testing for client onboarding, configuration changes, and releases.
• Gather requirements, write user stories, and submit enhancement requests.
• Coordinate client onboarding, platform configuration, credentials, and rollout tracking.
• Provide training materials, release communications, and stakeholder demonstrations.
• Develop and maintain reporting using Snowflake, Quavo BI, Pega Insight, and G-Analytics.
• Act as liaison between Operations, Product, Engineering, clients, and partners.

Skills

Requirements gathering

User stories

Problem solving

Communication skills

Ticketing/PM tools

Education

Bachelor's degree in Business or related field

Tools

Quavo

Pega

Snowflake

Salesforce

SmartSheets

G-Analytics

Job description

SoFi is seeking a highly organized Business Analyst to support the Disputes Central and Fraud Central platforms. This role will liaison between Cardholder Services, Operations, Product, Engineering, clients, and technology partners.

Responsibilities include requirements gathering, UAT leadership, onboarding support, and reporting development using Snowflake, Quavo BI, and Salesforce. Strong communication and problem-solving skills are essential.