Fraud & Payments Business Analyst - Customer Journey & QA

Consulting Solutions; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading consulting firm is looking for a Technical Business Analyst to improve the customer journey in credit card fraud scenarios. This role involves collaborating with cross-functional teams to document and enhance customer experiences, translating business needs into actionable use cases. Candidates should have a Bachelor's degree along with experience in financial services and a strong understanding of business analysis techniques. Proficiency with tools like Jira and Confluence is preferred. This position is critical for ensuring high-quality delivery and process improvements.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience as a Business Analyst in financial services preferred.
• Strong analytical and communication skills are essential.

Responsibilities

• Understand the customer journey for credit card fraud and non-fraud scenarios.
• Collaborate with stakeholders to define and translate business requirements.
• Develop automated test suites in collaboration with software engineers.

Skills

Customer journey mapping

Process improvement methodologies

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Business, Computer Science, or Information Systems

Tools

Jira

Confluence

Job description

A leading consulting firm is looking for a Technical Business Analyst to improve the customer journey in credit card fraud scenarios. This role involves collaborating with cross-functional teams to document and enhance customer experiences, translating business needs into actionable use cases. Candidates should have a Bachelor's degree along with experience in financial services and a strong understanding of business analysis techniques. Proficiency with tools like Jira and Confluence is preferred. This position is critical for ensuring high-quality delivery and process improvements.