Business Analyst, Data Platforms & Access - Digital

The New York Public Library; New York (NY); Hybrid; USD 90,000 - 95,000; Full time

Job summary

A prominent public library in New York is seeking a Business Analyst for its Data Platforms & Access team. The role focuses on supporting data transformation, managing data platforms, and collaborating with various stakeholders to ensure efficient data access and governance practices. Candidates should have a bachelor's degree and at least three years of relevant experience, alongside strong analytical and communication skills. This hybrid position requires work in the NYC office at least three days a week.

Qualifications

• Minimum 3 years of experience as a business analyst or 5 years of relevant experience.
• Strong familiarity with data visualization and business intelligence tools.
• Understanding of web analytics.

Responsibilities

• Support the data transformation initiative.
• Collaborate with stakeholders to gather requirements and document workflows.
• Maintain operations of data platforms including Google Analytics 4.

Skills

Stakeholder interview skills

Problem solving

Analytical thinking

Excellent communication

Documentation maintenance

Education

Bachelor’s degree

Tools

Tableau

PowerBI

Google Analytics 4

Google Tag Manager

Google Sheets

Excel

Job description

Business Analyst, Data Platforms & Access - Digital

Compensation: $90,000 - $95,000 / year

Department: Digital

Location: Stephen A. Schwarzman Building

This hybrid role requires work in the NYC office a minimum of three days a week.

Overview

The New York Public Library is undergoing a comprehensive Data Transformation. The goal is to better understand patrons, enable staff to make data-driven decisions, and provide clear methods for staff to access data.

We are looking for a Business Analyst to support the Data Platforms & Access team. The role involves gathering and documenting needs from across the library, managing staff-facing platforms (web analytics platform, data warehouse, data visualization tool), and ensuring data governance practices.

Responsibilities

• Support the data transformation initiative.
• Collaborate with stakeholders to gather business requirements, document workflows, data definitions, and recommend solutions.
• Communicate the platform strategy and domain language to NYPL staff.
• Collaborate with the Data Analyst to enhance data access.
• Maintain operations of data platforms, including Google Analytics 4, Google Tag Manager, and other tools.
• Develop documentation, FAQs, office hours, training content; respond to queries.
• Expand knowledge of library service data and processes.
• Work with Product Management to establish consistent data representation across Digital properties.
• Support product managers in documenting product requirements and specifications.
• Manage stakeholder working groups and advisory meetings.
• Perform other duties as required.

Expectations (Milestones)

• 1 month – Understand the Data Transformation initiative; grasp key data types; learn digital department structure; meet stakeholders.
• 3 months – Be familiar with data ecosystem; deep understanding of data platform suite; gather data requirements; develop relationships with the Patron Insights & Analytics team and other stakeholders.
• 6 months and beyond – Deep understanding of data needs; collaborate with Product Managers; own day-to-day operations of data platforms.

Required Education & Certifications

• Bachelor’s degree and minimum 3 years’ experience as a business analyst or similar role.
• OR 5 years’ experience as a business analyst or similar role.
• OR 5 years’ library experience with stakeholder liaison, communications, report writing, data analysis, etc.

Required Experience

• Analysis of business needs and recommended solutions.
• Documentation of business goals and technical requirements.
• Experience with data visualization and business intelligence tools (Tableau, PowerBI, Looker, etc.).
• Experience with Google Marketing Platform, Google Cloud Platform products, or similar.
• Experience with cloud data platforms (Databricks, Snowflake, AWS, Azure, etc.).
• Understanding of web analytics is very helpful.
• In-depth experience using Google Sheets or Excel.
• Familiarity with library operations is beneficial.

Required Skills

• Ability to interview stakeholders and document needs, concerns, and issues.
• Capturing technical requirements in documentation (data models) tying to business value.
• Curiosity and ability to understand different library areas and communicate to digital colleagues.
• Excellent communication across domains and experience levels.
• Skilled at creating and maintaining documentation.
• Lead working group meetings to drive engagement.
• Problem solving, analytical thinking, quantitative reasoning.
• Self-starter, identifies gaps, opportunities, solutions.

Core Values

• Helpful to patrons and colleagues.
• Resourceful in solving problems.
• Curious in all aspects of your work.
• Welcoming and inclusive.

Work Environment

• Office environment.
• Hybrid work environment; requires office in NYC three days a week.

Physical Duties

• N/A

Pre-Placement

• No physical requirements.

Union / Non-Union

• Non-Union

FLSA Status

• Exempt

Schedule

• Monday – Friday; 9-5.
• Hybrid work; office in NYC three days a week.

Additional Information

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all specific duties. Duties may change if Library priorities change.

Salary Statement

At the Library, we consider a variety of factors when determining salary: position requirements, skills, experience, education, peer equity, and institutional factors. We reserve the right to consider all relevant factors.