Technical Project Manager, Institutional Services

The New York Public Library; New York (NY); Hybrid; USD 100,000 - 110,000; Full time

Job summary

The New York Public Library is seeking a Technical Project Manager for Institutional Services to lead agile teams across the full product lifecycle. This role focuses on applications supporting digital access to cards, education services, and single sign-on, with risk mitigation and proactive leadership.

Hybrid work with three days in NYC office; grant-funded for four years. The PM will drive clarity, collaboration, and delivery while mentoring cross-functional teams of engineers, designers, and

Qualifications

• Bachelor’s degree or 5 years managing software projects as PM/TPM.
• PMP and/or CSM certification preferred.
• 5 years’ experience leading software/web teams.

Responsibilities

• Lead end-to-end product development from inception to delivery.
• Develop communication plans, timelines, and status updates.
• Identify and mitigate project risks and issues.
• Lead all scrum ceremonies to enable rapid development.
• Oversee external vendors or agencies involved in delivery.
• Support roadmapping for Institutional Services.
• Own progress tracking and adjust processes as needed.

Skills

Project management

Scrum Master

Vendor management

Backend/frontend knowledge

AI curiosity

Communication skills

Education

Bachelor’s degree

PMP or CSM

Job description

Technical Project Manager, Institutional Services

Department: Digital

Employment Type: Temporary

Location: Stephen A. Schwarzman Building

Reporting To: Shelley Dexter

Compensation: $100,000 - $110,000 / year

Description

This is a temporary four year fixed term grant-funded role. This role is hybrid and requires working three days in the office in NYC.

Overview

NYPL Digital is responsible for the digital transformation of the Library, delivering robust core patron-facing services through digital platforms. This is a great opportunity to play a pivotal role in facilitating the next major step forward in enabling NYPL researchers around the world to find and access NYPL’s unique digital collection of materials.

We are seeking a Technical Project Manager to join the Institutional Services team, bringing solid experience in leading agile teams across the full lifecycle of product development. The primary function of this role will be to lead the project team responsible for building the applications that support patrons' access to digital library cards, educational services, and single sign-on. A successful candidate will thrive working through ambiguity to drive clarity and consensus, and be proactive in identifying and mitigating risks and issues.

This is a four year, grant funded temporary position.

Some expectations for this role are that within:

• 1 month : Understand the functional structure and core mission of NYPL; Understand the organization, roles, and culture within the Digital Team, stakeholder, and leadership groups; Organize project documentation and artifacts; take ownership of scrum ceremonies, project deliverables, and build project plans
• 3 months : Gain an understanding of the institutional strategy and how the projects and deliverables contribute to institutional goals; Establish strong, collaborative relationships between team members, stakeholders, and leadership; Identify opportunities for process improvement and develop strategies to address them
• 6 months and beyond : Lead robust, aligned, high performing project teams; Drive development and execution of sprint, quarterly and annual goals; Take responsibility for overall delivery and management of all assigned projects

Responsibilities

• Lead end-to-end product development processes from inception through delivery
• Develop communication and capacity plans, project timelines, and provide project status updates to department and cross-functional Library partners
• Identify and mitigate project risks and issues
• Lead all scrum ceremonies, with a focus on team process and enabling rapid product development
• Oversee partner vendors or agencies that may be involved in project delivery
• Support annual and quarterly roadmapping for the Institutional Services team
• Own progress tracking of established goals, and proactively adjust processes and plans as needed
• Other duties as assigned

Required Education, Experience & Skills

Required Education and Certifications

• Bachelor’s degree - OR - 5 year’s experience managing software and/or web application development projects as a project manager/technical project manager.
• PMP and/or CSM

Required Experience

• 5 years' experience in project or program management with software and/or web application development teams and projects

Required Skills

• Proven ability to:
  • Develop and manage project timelines, escalating risks and dependencies as needed
  • Proactively identify problems and propose solutions
  • Operate both strategically and tactically
  • Work both collaboratively and independently to achieve planned results
  • Drive highly visible projects with cross-functional teams
• Excellent verbal and written communication; strong presentation skills
• Demonstrated experience as Scrum Master, leading a team of engineers, designers, and QA
• Demonstrated experience managing external vendors, consultancies, or agency teams
• Understanding of backend and frontend technologies
• Innate curiosity in working with emerging technologies, specifically AI

Managerial/Supervisory Responsibilities

N/A

More...

Core Values

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Office Environment
• Hybrid Work Environment; 3 days in office in NYC required

Physical Duties

N/A

Pre-Placement Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Exempt

Schedule

• Monday - Friday; 9-5
• Hybrid Work Environment; 3 days a week in office in NYC required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).