Business Analyst - Application Insights

KeyBank; United States; Remote; USD 61,000 - 75,000; Full time

Job summary

An established industry player is seeking a talented Business Analyst to harness the power of data for informed decision-making. This role emphasizes the development of insights through business intelligence tools, enabling the alignment of business objectives with platform performance. You will engage with stakeholders to drive improvements in customer self-service and retention strategies, all while fostering a collaborative environment. The position offers a unique Mobile by Design approach, allowing flexibility in work location. If you are passionate about leveraging data to influence strategic outcomes, this opportunity is perfect for you.

Qualifications

• 3+ years in business analysis with a focus on BI tools.
• Strong SQL skills for querying and data manipulation.
• Experience leading data modeling and visualization efforts.

Responsibilities

• Develop actionable insights using BI tools to support business objectives.
• Conduct analyses on customer behavior and application performance.
• Align business objectives with platform performance for enhanced user experience.

Skills

Business Analysis

Power BI

Tableau

SQL

Data Visualization

Communication Skills

KPI Tracking

Data Modeling

Process Improvement

Microsoft Office

Tools

Power BI

Tableau

Looker

SQL

Job description

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144; Preferred locations: Cleveland, Buffalo, Albany (Mobile)

Job Summary

We are seeking a talented Business Analyst to join our team, focusing on developing application insights through the effective use of business intelligence (BI) tools. This role requires a deep understanding of data analysis and visualization, working proactively with stakeholders to drive data-informed decision-making. A key aspect is identifying and aligning business objectives with platform performance, experience, and functionality, while delivering insights that expand customer self-service, retention, and expansion.

Key Responsibilities

1. Develop and deliver actionable insights using BI tools such as Power BI, Tableau, Looker, and SQL to support business objectives.
2. Establish platform feature/function launch benchmarks, KPI measurement plans, and evaluation metrics.
3. Conduct analyses on customer behavior, application performance, and operational efficiency to extract meaningful insights for improvements.
4. Align business objectives with platform performance to meet stakeholder needs and enhance user experience.
5. Provide insights into platform features to expand customer self-service, improve retention, and foster growth.
6. Define and track KPIs aligned with organizational goals, sharing impactful insights.
7. Collaborate with stakeholders to facilitate data-driven decision-making through effective presentation of findings.
8. Lead data modeling and visualization efforts, ensuring quality control and data governance.
9. Engage with data engineers and IT teams to improve data pipeline efficiency.
10. Align insights with the company’s BI strategy and reporting schedules (daily, weekly, monthly).

Required Qualifications

• At least 3 years of experience in business analysis focused on BI tools and application insights.
• Proficiency with Power BI, Tableau, Looker, and SQL for dashboards and reports.
• Strong SQL skills for data querying and manipulation.
• Excellent communication skills for requirements gathering and presenting findings.
• Ability to define, track, and align KPIs with organizational goals.
• Experience leading data modeling, visualization, and ensuring data quality and governance.
• Ability to collaborate with data engineers and IT teams to improve data pipelines.
• Skills in identifying process gaps, recommending solutions, and managing their implementation.
• Proficiency with PCs and Microsoft Office.
• Experience presenting to senior leadership and influencing strategic decisions.

Preferred Qualifications

• Experience with machine learning, predictive analytics, or AI-driven insights.
• Knowledge of banking, finance, or marketing analytics domains.
• Experience aligning insights with broader BI strategies and reporting cadences.
• Familiarity with customer behavior and application performance analytics.
• Passion for expanding customer self-service and retention strategies.
• Exposure to automation and self-service BI initiatives.
• Understanding of commercial banking products and digital platforms.

Competencies

• Ability to champion change, influence others, and foster teamwork.
• Proven ability to balance ad-hoc and standardized reporting.

Collaboration & Reporting Structure

• Report to Digital Adoption and Platform Enablement, working closely with various teams.
• Experience presenting to senior leadership to influence decisions.
• Ability to prioritize between ad-hoc analyses and regular reports.

Growth & Future Expectations

• Encouragement of a growth mindset with opportunities for professional development.
• Contributions to automation, self-service BI, and process improvements are valued.

If passionate about leveraging data for business success and aligning with our goals, we want to hear from you!

Note: This role follows a Mobile by Design approach, allowing work from home or in a Key facility. It is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S.

Compensation & Benefits

Base salary ranges from $61,000 to $75,000 annually, depending on location and experience. Additional incentives may apply. Click here for benefits details.

This position may be remote or home-based, depending on role requirements.

Job posting expires on 05/30/2025. KeyCorp is an Equal Opportunity Employer. Reasonable accommodations available upon request via [e-mail].