Business Analyst - Agentic AI & Automation Chat Customer Experience

Capgemini; Stamford (CT); On-site; USD 51,000 - 80,000; Full time

Job summary

Capgemini is hiring for a hands-on Business Analyst - Agentic AI & Automation Chat Customer Experience (Contract) in Stamford, CT. The role focuses on developing and delivering agentic AI capabilities within Digital Servicing and Customer Experience, translating business needs into PRDs, user stories, and acceptance criteria, and leveraging data to drive actionable insights.

The ideal candidate combines strong product requirements expertise with the ability to use data to drive business insights

Qualifications

• Strong analytical and problem-solving skills with practical SQL proficiency.
• Demonstrated ability to turn data into product recommendations.
• Hands-on experience developing automations using AI-assisted coding tools.
• Working knowledge of scripting, APIs, and workflow automation.
• Experience working with engineering teams in Agile environments.
• Ability to work independently and communicate clearly with stakeholders.

Responsibilities

• Develop comprehensive Product Requirements Documents (PRDs).
• Translate business needs into journeys, requirements, user stories, and acceptance criteria.
• Define success metrics, business value, and dependencies for AI use cases.
• Partner with engineering and architecture to support delivery.
• Query, analyze, and interpret operational and customer data.
• Identify customer experience friction, automation opportunities, and performance gaps.
• Quantify opportunities and develop actionable, evidence-based recommendations.
• Establish performance baselines and evaluate outcomes after implementation.
• Use AI tools to generate, refine, and test automation scripts.
• Develop practical workflows using Python, SQL, APIs, or similar technologies.
• Automate repetitive analysis, reporting, data preparation, or validation tasks.
• Build lightweight prototypes and reusable solutions to improve team efficiency.
• Validate AI-generated code and outputs for accuracy, security, and reliability.
• Support product discovery and requirements for agentic customer experiences.
• Define integration, tool-execution, fallback, and human-handoff requirements.
• Collaborate on testing, evaluation, and optimization of agentic workflows.
• Translate pilot results and operational insights into product improvements.

Skills

SQL

Product management

Workflow automation

Agile SCRUM

Problem solving

Tools

Python

APIs

Job description

Business Analyst - Agentic AI & Automation Chat Customer Experience (Contract)

Stamford, CT, United States (On-site)

Contract (4 months 15 days)

Published 3 days ago

Problem - Solving Skills

SQL

product management

workflow automation

Agile/SCRUM

We are seeking a hands‑on, analytically driven Product Owner to support the development and delivery of agentic AI capabilities within Digital Servicing and Customer Experience.

The ideal candidate combines strong product requirements expertise with the ability to use data to drive actionable business insights and leverage AI tools to develop practical automations.

This role requires someone who can independently move from identifying a business problem to defining product requirements, validating opportunities through data, and building AI‑assisted solutions that accelerate execution.

Product Definition & Requirements:

Independently develop comprehensive Product Requirements Documents (PRDs).

Translate business needs into customer journeys, functional requirements, user stories, and acceptance criteria.

Define success metrics, business value, and dependencies for agentic AI use cases.

Partner with engineering and architecture to support delivery.

Data Analysis & Business Insights:

Query, analyze, and interpret operational and customer interaction data.

Identify customer experience friction, automation opportunities, and performance gaps.

Quantify opportunities and develop actionable, evidence-based recommendations.

Establish performance baselines and evaluate outcomes after implementation.

AI‑Assisted Automation:

Use approved AI tools to generate, refine, debug, and test automation scripts.

Develop practical workflows using Python, SQL, APIs, or similar technologies.

Automate repetitive analysis, reporting, data preparation, or validation tasks.

Build lightweight prototypes and reusable solutions to improve team efficiency.

Validate AI-generated code and outputs for accuracy, security, and reliability.

Agentic AI Delivery:

Support product discovery and requirements for agentic customer experiences.

Define integration, tool‑execution, fallback, and human‑handoff requirements.

Collaborate on testing, evaluation, and optimization of agentic workflows.

Translate pilot results and operational insights into product improvements.

Required Skills:

Strong analytical and problem-solving skills with practical SQL proficiency.

Demonstrated ability to turn data into product recommendations.

Hands‑on experience developing automations using AI‑assisted coding tools.

Working knowledge of scripting, APIs, and workflow automation.

Experience working with engineering teams in Agile environments.

Ability to work independently and communicate clearly with stakeholders.

Preferred Experience:

Conversational AI, LLMs, agentic AI, or intelligent automation.

Digital customer experience or customer servicing platforms.

Python, Power BI, or comparable analytical and automation tools.

Agentic workflow orchestration and AI evaluation.

The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America's leading providers of Staffing and Consulting Services. Our success and our clients' success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.