Business Analyst +P&C domain

Capgemini; Jersey City (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

Capgemini Jersey City seeks an experienced Business Analyst with deep Supplemental Insurance domain expertise and strong AI/Generative AI knowledge. You will translate insurance processes and rules into AI-ready context for AI agents, shaping underwriting, claims, policy administration and customer service workflows.

Collaborate with data scientists, AI engineers, and business SMEs to define use cases, acceptance criteria, and success metrics while ensuring compliance with regulatory standards

Qualifications

• 7+ years of Business Analysis experience.
• 3+ years in Supplemental Insurance, Group Benefits, or Voluntary Benefits domain.
• Strong knowledge of Supplemental Health, Critical Illness, Disability Insurance, Hospital Indemnity, Claims and Policy Administration.
• Hands-on experience supporting AI, Generative AI, Knowledge Management, or Intelligent Automation initiatives.

Responsibilities

• Elicit, analyze, and document business requirements across Supplemental Insurance platforms and processes.
• Create structured business context, decision logic, process flows, and knowledge artifacts for AI and Agentic AI solutions.
• Develop business capabilities, user journeys, domain models, taxonomies, ontologies, and knowledge repositories for AI consumption.
• Collaborate with Business SMEs, Product Owners, Data Scientists, AI Engineers, and Architects to define AI use cases and success criteria.
• Translate complex insurance workflows into prompts, agent instructions, knowledge graphs, FAQs, decision trees, and reusable AI assets.
• Support implementation of AI-powered solutions for Claims, Policy Administration, Enrollment, Billing, Customer Service, and Underwriting.
• Define acceptance criteria and validate AI agent outputs against business requirements and regulatory standards.
• Drive process optimization and business transformation through AI-enabled automation.

Skills

Supplemental Insurance

Business Analysis

Requirements Management

Process Modeling

Business Rules

Claims

Policy Administration

Mainframe

AS400

Generative AI

Agentic AI

Prompt Engineering

Knowledge Management

RAG

AI Governance

User Stories

Agile Delivery

Data Analysis

Job description

Jersey City, NJ, United States (On-site)

Contract (1 month 30 days)

Published 2 days ago

Business Analysis

Agile Certifications

Claims and Policy Administration

Seeking an experienced Business Analyst (BA) with deep expertise in Supplemental Insurance and a strong understanding of Artificial Intelligence (AI), Generative AI, and Agentic AI. The ideal candidate will bridge business and technology teams by translating insurance processes, business rules, and operational knowledge into structured context and knowledge assets consumable by AI agents. This role will play a key part in enabling AI-driven underwriting, claims, customer service, policy servicing, and business operations.

Key Responsibilities

• Elicit, analyze, and document business requirements across Supplemental Insurance platforms and processes.
• Create structured business context, decision logic, process flows, and knowledge artifacts for AI and Agentic AI solutions.
• Develop business capabilities, user journeys, domain models, taxonomies, ontologies, and knowledge repositories for AI consumption.
• Collaborate with Business SMEs, Product Owners, Data Scientists, AI Engineers, and Architects to define AI use cases and success criteria.
• Translate complex insurance workflows into prompts, agent instructions, knowledge graphs, FAQs, decision trees, and reusable AI assets.
• Support implementation of AI-powered solutions for Claims, Policy Administration, Enrollment, Billing, Customer Service, and Underwriting.
• Define acceptance criteria and validate AI agent outputs against business requirements and regulatory standards.
• Drive process optimization and business transformation through AI-enabled automation.

Required Qualifications

• 7+ years of Business Analysis experience.
• 3+ years in Supplemental Insurance, Group Benefits, or Voluntary Benefits domain.
• Strong knowledge of:
• Supplemental Health
• Critical Illness
• Disability Insurance
• Hospital Indemnity
• Claims and Policy Administration
• Experience documenting business processes, requirements, workflows, and decision models.
• Hands-on experience supporting AI, Generative AI, Knowledge Management, or Intelligent Automation initiatives.

Preferred Qualifications

• Experience designing content and context for AI agents, copilots, chatbots, or knowledge assistants.
• Understanding of Agentic AI frameworks, RAG (Retrieval-Augmented Generation), knowledge graphs, and LLM-based solutions.
• Experience with Majesco, Mainframe, AS400, or insurance core systems.
• CBAP, AAC, SAFe, or Agile certifications preferred.

Key Skills

• Supplemental Insurance
• Business Analysis
• Requirements Management
• Process Modeling
• Business Rules
• Claims
• Policy Administration
• Mainframe
• AS400
• Generative AI
• Agentic AI
• Prompt Engineering
• Knowledge Management
• RAG
• AI Governance
• User Stories
• Agile Delivery
• Data Analysis

Ideal Candidate

A Business Analyst who combines strong Supplemental Insurance domain expertise with AI knowledge and can effectively translate business operations, workflows, policies, and decision-making logic into structured, reusable context that enables intelligent AI agents to deliver accurate, business-aligned outcomes. This individual should be capable of serving as the critical link between insurance SMEs and AI engineering teams, ensuring successful adoption of Agentic AI across the enterprise.

The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.