Business Analyst 2

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks a Business Analyst 2 for the Bureau of Medical Marijuana's Customer Relations Division to improve program operations through IT tools and dashboards, supporting safe, accessible patient services. This leadership role aids in delivering statewide services efficiently.

Duties include process reviews, identifying application needs, tracking performance, coordinating IT solutions, and testing changes to meet requirements; telework may be available for eligible

Qualifications

• One year as a Business Analyst 1; or
• One year as an Information Technology Trainee; or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Responsibilities

• Process Review: Assess Program workflows to identify areas where technology can improve efficiency.
• Application Needs: Identify needs for new or updated computer applications that support the Program.
• Performance Tracking: Evaluate and monitor Service Level Agreement metrics and other performance measures.
• Solution Development: Research, coordinate, and help implement IT solutions, including dashboards and system enhancements.
• Quality Assurance: Conduct testing to ensure software changes meet functional and design requirements.

Job description

The Business Analyst 2 position in the Bureau of Medical Marijuana's (Bureau) Customer Relations Division (CRD), offers a chance to help improve important program systems. This leadership role supports the program mission by ensuring that patients with serious medical conditions can obtain medical marijuana through a safe and effective delivery system that protects both access to treatment and patient safety. This is a meaningful role that helps improve important statewide services.

This role focuses on understanding how the Medical Marijuana Program operates and finding technology solutions that make its work smoother and more effective. The position evaluates program processes, reviews performance measures, and supports the development of useful IT tools. As a Business Analyst 2, you will perform the following duties:

• Process Review: Assess Program workflows to identify areas where technology can improve efficiency
• Application Needs: Identify needs for new or updated computer applications that support the Program
• Performance Tracking: Evaluate and monitor Service Level Agreement metrics and other performance measures
• Solution Development: Research, coordinate, and help implement IT solutions, including dashboards and system enhancements
• Quality Assurance: Conduct testing to ensure software changes meet functional and design requirements

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1; or
• One year as an Information Technology Trainee; or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

This position is notsubject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.