Business Analyst 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Telework option

Job summary

The Commonwealth of Pennsylvania's Department of Transportation is seeking a Business Analyst 1 in Harrisburg to support Driver and Vehicle Services. You will work with both technical and business staff to maintain applications serving millions of customers and help ensure smooth operations.

Responsibilities include documenting changes, evaluating system needs, creating testing plans, investigating issues, and guiding users through system updates.

Qualifications

• Bachelor’s degree or equivalent experience.
• Within 3 months of graduating with a qualifying degree.
• PA residency requirement.
• Ability to perform essential job functions.

Responsibilities

• System Analysis: Perform analytical work related to the development and operability of licensing and vehicle systems
• Process Documentation: Record process changes, prepare business requirements, and lead business meetings
• Testing Support: Create testing plans, review results, and report discrepancies for system enhancements and projects
• Problem Research: Investigate reported issues, document findings, and track entries through completion
• Communication Tasks: Coordinate with internal staff, vendors, and partners to support system updates and operations
• User Assistance: Provide guidance to business staff and support workflow development for system changes

Skills

Analytical skills

Documentation

Communication

Teamwork

Education

Bachelor’s degree

Job description

The Business Analyst 1 position with the Department of Transportation offers a chance to begin a rewarding career in system analysis and support. You will work with both technical and business staff to help maintain applications that serve millions of customers. This role encourages problem solving, teamwork, and attention to detail. Your contributions help ensure smooth and dependable operations for Driver and Vehicle Services.

This position focuses on analytical work that supports the integrity and functionality of Driver and Vehicle Services systems. You will help evaluate system needs, document changes, and support updates that improve operations. As a Business Analyst 1, you will perform the following duties:

• System Analysis: Perform analytical work related to the development and operability of licensing and vehicle systems
• Process Documentation: Record process changes, prepare business requirements, and lead business meetings
• Testing Support: Create testing plans, review results, and report discrepancies for system enhancements and projects
• Problem Research: Investigate reported issues, document findings, and track entries through completion
• Communication Tasks: Coordinate with internal staff, vendors, and partners to support system updates and operations
• User Assistance: Provide guidance to business staff and support workflow development for system changes

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Must be available to work off-hours, including weekends.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• A bachelor’s degree; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.