Junior Business Analyst — Systems & Process Improvement

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Telework option

Job summary

The Commonwealth of Pennsylvania's Department of Transportation is seeking a Business Analyst 1 in Harrisburg to support Driver and Vehicle Services. You will work with both technical and business staff to maintain applications serving millions of customers and help ensure smooth operations.

Responsibilities include documenting changes, evaluating system needs, creating testing plans, investigating issues, and guiding users through system updates.

Qualifications

• Bachelor’s degree or equivalent experience.
• Within 3 months of graduating with a qualifying degree.
• PA residency requirement.
• Ability to perform essential job functions.

Responsibilities

• System Analysis: Perform analytical work related to the development and operability of licensing and vehicle systems
• Process Documentation: Record process changes, prepare business requirements, and lead business meetings
• Testing Support: Create testing plans, review results, and report discrepancies for system enhancements and projects
• Problem Research: Investigate reported issues, document findings, and track entries through completion
• Communication Tasks: Coordinate with internal staff, vendors, and partners to support system updates and operations
• User Assistance: Provide guidance to business staff and support workflow development for system changes

Skills

Analytical skills

Documentation

Communication

Teamwork

Education

Bachelor’s degree

Job description

The Commonwealth of Pennsylvania's Department of Transportation is seeking a Business Analyst 1 in Harrisburg to support Driver and Vehicle Services. You will work with both technical and business staff to maintain applications serving millions of customers and help ensure smooth operations.

Responsibilities include documenting changes, evaluating system needs, creating testing plans, investigating issues, and guiding users through system updates.